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Awin Global · 3 weeks ago

Team Leader - Managed Services US (f/m/d)

Chicago, Illinois, United States

Full-time

Onsite

Mid, Senior Level

$80K/yr - $90K/yr

3+ years exp

Awin is a dynamic company that values diversity and inclusion, and they are seeking a Team Leader for their Managed Services team. This role involves providing leadership and guidance to a team of account managers while managing a portfolio of top-tier clients, ensuring successful affiliate marketing programs and client satisfaction.

AdvertisingAffiliate MarketingMarketing

Growth Opportunities

Responsibilities

Assume ownership and serve as the primary point of contact for all assigned clients, providing training, guidance and ongoing support in line with each client’s agreed service level

Develop and deliver program strategies, for assigned accounts as well as your direct reports programs, to meet client’s objectives and goals tracking results of these efforts

Devise and implement innovative account management tactics that produce competitive and successful affiliate programs

Resolve client conflicts in a proactive manner and be the point of contact for escalation when necessary

Proactively recruit new affiliates across the portfolio and project manage affiliate migrations in collaboration with clients and publisher team and build a working relationship with top 50 affiliates on network

Monitor daily affiliate performance to ensure network compliance

Communicate effectively and professionally with clients, publishers, vendors and internal teams via email, phone, and face-to-face meetings

Work independently to produce all necessary account management documentation and deliver reports on assigned programs

Train, consult and guide direct reports on all aspects of successful key account management across Awin’s core values while being a reference point of knowledge and expertise for the wider team

Proactively supervise the management of all assigned clients from launch through campaign optimization

Develop a deep understanding of all assigned accounts to produce, present and deliver program strategies

Actively monitor client performance across team portfolio and ensure performance is in line with targets set for new and existing campaigns

Familiarize yourself with industry trends to inform program management, while keeping your client and team informed of relevant information

Attend appropriate client and networking events to enhance client and publisher relationship development

Assist in producing quarterly program reviews, case studies, best practice guides, white papers or other relevant communication that highlight opportunities and educate all stakeholders on successful campaign concepts and strategies

Qualification

Affiliate marketing experienceAccount managementTeam leadershipData analysisMS ExcelPowerBITableauWritten communicationVerbal communicationTime managementPositive attitude

Required

Excellent written and verbal communication skills

A minimum of 3 years' experience within the affiliate marketing channel managing enterprise brands

Strong time management skills with the ability to be flexible and manage multiple projects simultaneously in a fast-paced environment

Committed to growing programs and providing excellent client service to deliver high levels of client satisfaction to ensure retention

Passionate about extracting insights from data and developing program strategies to meet client objectives

Experience with forecasting

Fast learner with strong team orientation and a positive, can-do attitude

Accepts and seeks out ownership while being accountable for own work and work of the team

Proficiency with MS Office suite, specifically MS Excel, PowerBI, Tableau and willingness to learn new technology systems

Benefits

Flexi-Week and Work-Life Balance: We prioritize your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance.

Competitive personal time off as well as sick days.

We also offer a variety of different paid special leaves as well as various maternity/paternity for expecting parents.

Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions

Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.

We provide you with a life assurance, short-term and long-term disability.

We offer comprehensive premiums for health (CareFirst BlueCross BlueShield of Maryland), dental, and vision which are 100% covered for the employee and 50% for spouses with eligibility on the first of the month after hire date.

Welfare: Furthermore, Awin ensures your income later in life is guaranteed by giving you the opportunity to start saving for retirement by offering a 401 (k) plan with a competitive company match.

Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.

Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program