Health Recovery Solutions · 3 weeks ago
Senior Manager, Client Strategy
United States
Full-time
Onsite
Senior Level
$95K/yr - $115K/yr
5+ years expHealth Recovery Solutions is a leader in the Remote Patient Monitoring landscape, and they are seeking a Senior Manager, Client Strategy to serve as a strategic partner to enterprise healthcare clients. The role involves managing client relationships, driving program expansion, and optimizing telehealth initiatives to improve clinical and financial outcomes.
Enterprise SoftwareHealth CareInformation TechnologymHealthSoftware
Hiring Manager
Halley Traub
Responsibilities
Serve as the primary point of contact for assigned enterprise client accounts
Own and manage client relationships across the full lifecycle, from implementation through renewal and expansion
Drive client growth, program expansion, and renewals
Lead and facilitate business reviews and ongoing strategic communications
Provide in-person and virtual training on HRS solutions, workflows, and best practices
Collaborate cross-functionally to advocate for client needs and resolve issues
Develop a deep understanding of client clinical workflows and operational models
Track customer goals, metrics, and outcomes to demonstrate program impact
Partner with clients on ROI and business insights using HRS reporting tools
Proactively identify upsell and expansion opportunities
Create and maintain documentation including implementation plans, meeting recaps, and client-facing materials
Travel as needed for in-person client meetings and implementations
Qualification
Required
5–7 years of experience in account management, customer success, or a related role in enterprise healthcare
Strong verbal and written communication skills across phone, email, presentations, and in-person settings
Ability to communicate effectively with stakeholders at all levels, including C-suite executives and clinicians
Proven ability to work independently while managing complex client relationships
Strong organizational skills with the ability to adapt quickly and prioritize effectively
Service-oriented, results-driven, and client-focused mindset
Ability to manage client expectations and inspire confidence
Comfortable working cross-functionally with Sales, Product, Clinical, and Operations teams
Experience meeting sales-driven KPIs related to renewals and growth
Passion for healthcare innovation and improving patient outcomes
High attention to detail
Willingness to travel up to 25% of the time for client meetings and implementations
Comfort with Salesforce and Microsoft Office Suite
Benefits
100% paid medical plan
12 weeks paid parental leave
Medical, dental, vision, disability, and life insurance options
Flexible spending accounts and commuter benefits
401(k) savings plan with company match
Company-sponsored events and team activities
Company
Health Recovery Solutions
Health Recovery Solutions develops a cloud-based warning system to help users reduce readmissions for hospitals and ACOs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$87.07MKey Investors
LLR PartnersEdison PartnersSaaS Capital
2021-03-09Series C· $70M
2019-09-05Series Unknown· $10M
2018-10-23Debt Financing· $3M
Leadership Team
Jason Comer
Chief Executive Officer & Board Member
Rohan Udeshi
Chief Operating Officer and Co-Founder
Recent News
2025-10-28
Company data provided by crunchbase