ProSearch · 5 days ago
Help Desk Support Specialist
Westbrook, ME
Contract
Onsite
New Grad, Entry LevelProSearch is seeking an entry-level Help Desk Support Specialist to join their IT team in Westbrook, Maine. The role involves providing frontline technical support, troubleshooting issues with Windows and Mac OS, and delivering exceptional customer service in a fast-paced environment.
ConsultingHuman ResourcesRecruitingStaffing Agency
Responsibilities
Answer incoming calls to Help Desk, providing telephone support to employees for computer systems or applications problems, personal computer, device or other related issues
Troubleshoot problems and provide immediate resolution, or perform additional research as needed to resolve issues
Perform root cause analysis and develop checklists for typical problems
Recommend procedures and control for problem prevention
Set clear and reasonable expectations as to resolution and time frame
Escalate problems to others as needed
Document issues and resolution on tracking system
Perform receiving function for incoming IT related hardware and software
Image and set up new and reconfigured personal computers
Share problem resolutions and unique cases with others on team to add to information knowledge base
Contribute to updated policies and procedures as needed
Discuss products, support and troubleshooting with hardware and software vendors as needed
Qualification
Required
Customer Service/Communication
Teamwork
Windows/Mac OS Troubleshooting
Computer aptitude required
Ability to diagnose and troubleshoot software and hardware problems
Excellent customer service and interpersonal skills; good telephone etiquette
Ability to attain established customer service standards
Excellent organizational and time management skills
Strong verbal and written communication skills
Demonstrated problem-solving skills
Ability to establish and maintain a high level of customer trust and confidence
You meet the physical requirements that go with working as a Help Desk Support Specialist – Extensive sitting, phone and computer use. May participate in weekly on-call rotation
Preferred
Workstation Deployment/Autopilot experience
iPhone/iPad troubleshooting
Experience using ticketing system
Company
ProSearch
Pro-Search Inc. connects job seekers with Maine's top employers, offering staffing and recruiting services.
Founded in 1994
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Edward McKersie
Founder/President
Company data provided by crunchbase