Air Energy Group LLC · 2 weeks ago
Customer Service Representative - Service Biller
Brockton, MA
Part-time
Onsite
New Grad, Entry LevelAir Energy Group is a recognized name in the industrial and life science spaces, specializing in high purity compressed air systems and lab and medical rated vacuum systems. They are seeking a motivated Customer Service Representative - Service Biller to handle customer invoice inquiries through various communication channels, ensuring timely resolutions and maintaining professionalism.
RentalSalesService Industry
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Perform daily service billing through AEG’s ERP system
Review daily completed and started work orders with coordinators to ensure timely billing of work orders
Coordinate with other departments (sales, service, and parts) to ensure seamless customer service
Identify and escalate invoicing issues to management as necessary for further investigation and resolution
Follow up on customer inquiries to ensure timely resolutions and customer satisfaction
Qualification
Required
High school diploma or equivalent; a college degree is preferred
Proven experience in customer service or a similar role
Strong verbal and written communication skills
Proficiency in Microsoft Office
Excellent problem-solving skills and the ability to think critically
Ability to multitask, prioritize, and manage time effectively
A positive, customer-oriented attitude with a strong focus on customer satisfaction
Sales force FSM/CRM experience a plus
Preferred
Experience handling high call volumes in a fast-paced environment
Experience with service billing
Strong organizational skills and attention to detail
Ability to work well both independently and in a team setting
Benefits
Medical, Dental and Vision insurance (among other plans)
Competitive 401(k) matching program
Career growth opportunities
Employee referral program
Paid time off and holidays
Parental leave
Company
Air Energy Group LLC
Air Energy has been providing New England with premium compressed air and vacuum products since 1985.
Founded in 1985
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase