PTR Global · 3 weeks ago
Sr UX Researcher
Fort Worth, TX
Contract
Hybrid
Mid, Senior Level
$70/hr - $80/hr
3+ years expPTR Global is seeking a Senior UX Researcher to join their Digital Customer Experience team, focused on designing intuitive, data-driven digital products. The role involves leading research initiatives, influencing product strategy, and mentoring peers to improve user experiences across customer and employee-facing applications.
Hiring Manager
Millie Brown
Responsibilities
Partner with Product Owners, Designers, and stakeholders to understand business goals and user needs
Develop and execute research strategies aligned with product objectives and key results (OKRs)
Conduct discovery and evaluative research to inform product direction
Perform qualitative UX research, including:
Moderated usability testing
User interviews and contextual inquiries
Heuristic evaluations and competitive analyses
Perform quantitative UX research, including:
Surveys and clickstream analysis
Card sorting, tree testing, and unmoderated usability testing
Eye-tracking studies to assess usability and comprehension
Synthesize research findings into clear, actionable insights and communicate them effectively to cross-functional teams
Leverage analytics tools to supplement research and assess product performance
Create and maintain personas, journey maps, and service blueprints to support customer-centered design
Monitor UX metrics and customer feedback to identify opportunities for improvement
Work in an Agile environment across multiple initiatives and ceremonies
Help scale UX research by contributing to Research Operations, infrastructure, and best practices
Utilize research tools, hardware, and participant recruitment platforms
Qualification
Required
Bachelor's degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology, or a related discipline
Strong foundation in user-centered design, with hands-on experience in qualitative and quantitative research methods
Experience with SPSS, R, SQL, database queries, and basic programming languages, supported by strong analytical skills
Bachelor's degree in a related field
3+ years of applied UX research experience, preferably in large or matrixed organizations
Proficiency with remote unmoderated and moderated usability testing platforms
Familiarity with modern design and prototyping tools (Figma, Sketch, Adobe CC, Zeplin, Flinto, etc.)
Strong written and verbal communication skills
Ability to present research findings clearly and justify design recommendations using data, best practices, and business requirements
Passion for advocating and educating teams on user-centered research principles
Preferred
Master's degree or Ph.D. in a related discipline
5+ years of UX research experience in complex or enterprise environments
Experience owning and executing research strategies aligned to product objectives and OKRs
Project management skills with the ability to define strategy, set goals, and deliver on time
Experience scaling research practices, building insight repositories, or establishing benchmarking programs
Proficiency with analytics dashboards and data visualization tools
Experience conducting field research with unionized or regulated workforces
Knowledge of Artificial Intelligence (AI) and its application to UX research and design
Company
PTR Global
Engage with the largest Latina-owned IT & Professional staffing provider in the U.S.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase