Ciena · 11 hours ago
Director, Change Management
Baltimore, MD
Full-time
Onsite
Director/Executive
$119K/yr - $191K/yrCiena is a global leader in high-speed connectivity committed to a people-first approach. The Director, Change Management will spearhead change management initiatives to accelerate the adoption of new processes and technologies, ensuring transformation efforts deliver measurable outcomes and embed lasting behaviors.
CollaborationDeliverySoftwareTelecommunications
Responsibilities
Develop and implement a comprehensive change management strategy, including methodology, standards, and toolkits, aligned with corporate strategy and transformation roadmaps
Conduct stakeholder impact assessments, create engagement plans, and build coalitions across executive leadership and functional teams to sustain alignment and remove barriers
Design and deliver communication programs that articulate the “why,” “what,” and “how” of transformation activities, working closely with Corporate Communications for strategic alignment
Develop training and upskilling initiatives to help employees adopt new processes, technologies, and behaviors, leveraging innovative communication channels and digital adoption tools
Embed change checkpoints into ETO governance processes, ensuring readiness criteria are met before go-live and integrating change activities into prioritization and intake processes
Leverage advanced analytics and feedback loops to optimize change interventions, define KPIs for adoption and behavioral change, and report progress to leadership
Play a key role in post-implementation reviews, ensuring sustainment plans prevent regression and “hold the gains” from a change management perspective
Qualification
Required
Extensive experience in organizational change management, transformation, or related roles within complex, global enterprises
Proven ability to design and execute change strategies for large-scale initiatives impacting multiple functions
Expertise in stakeholder engagement, communication planning, and training program development
Strong understanding of transformation governance, portfolio management, and strategic alignment
Bachelor's degree required; advanced degree or certifications (e.g., Prosci, ACMP, PMP) preferred
Ability to travel domestically and internationally as needed
Preferred
Experience leveraging predictive analytics and environmental scans to proactively identify change resistance and adoption challenges
Demonstrated ability to empower internal networks of change champions to amplify change messages and gather feedback
Familiarity with innovative communication channels and digital adoption tools to enhance engagement and effectiveness
Strong knowledge of KPIs for behavioral change and adoption, with experience in advanced analytics for continuous optimization
Proven ability to mitigate risks associated with organizational change, including cultural resistance and technology adoption issues
Benefits
Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave and other leaves of absence
Company
Ciena
Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete.
Founded in 1992
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-07IPO
1995-12-01Series C
1994-12-01Series B
Leadership Team
Gary Smith
President & CEO
Kevin Kimberlin
Co-Founder
Recent News
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2026-01-25
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2026-01-12
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