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Voda Cleaning & Restoration · 3 weeks ago

Operations and Business Development Manager

West Chicago, IL

Full-time

Onsite

Mid, Senior Level

Voda Cleaning & Restoration is one of the fastest growing cleaning and restoration businesses in the United States. The Operations and Business Development Manager will oversee daily operations and drive business growth while ensuring exceptional customer service and operational efficiency.

Consumer Services

Responsibilities

Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards

Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services

Conduct quality control inspections to ensure adherence to IICRC standards and company protocols

Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations

Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards

Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training

Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction

Work with owner to set and achieve operational goals, drive revenue growth, and monitor key performance indicators

Assist in developing and implementing new procedures to streamline operations and improve service delivery

Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order

Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information

Qualification

Restoration experienceProject management softwareTeam managementIICRC certificationOSHA 30 CertificationCustomer service skillsCommunication skillsOrganizational skillsFast-paced environment

Required

Experience in restoration, home services, or field operations

Proven experience in team management and leadership roles

Strong organizational, communication, and customer service skills

Ability to work in a fast-paced, hands-on environment, handling multiple projects at once

Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools

Preferred

IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in: WRT (Water Restoration Technician), CCT (Carpet Cleaning Technician), AMRT (Applied Microbial Remediation Technician)

OSHA 30 Certification