LTIMindtree · 1 month ago
Contact Center Specialist
Bloomington, IL
Full-time
Onsite
Senior Level, Lead/Staff
$130K/yr - $150K/yr
8+ years expLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation. They are seeking a Contact Center Specialist to manage Avaya voice systems, oversee network administration, and support process improvements in voice and network operations.
ConsultingEnterpriseInformation TechnologySoftware
Hiring Manager
Anant Singh
Responsibilities
Install configure and maintain Avaya voice systems and related contact centre infrastructure
Manage user provisioning call routing IVR setups and system integrations
Monitor system health troubleshoots issues and ensures optimal performance and reliability
Implement and maintain security policies access controls and compliance standards
Conduct disaster recovery planning and regular DR drills
Oversee network provisioning capacity planning and performance optimization for voice and contact centre environments
Manage LANWAN QoS SIP trunking and network connectivity for voice systems
Ensure data security compliance and adherence to organizational policies
Collaborate with IT teams to integrate voice and contact centre solutions with cloud platforms and other enterprise systems
Develop scripts and automation tools to streamline voice and network operations
Document procedures configurations and incident resolutions
Lead incident problem management root cause analysis and continuous improvement initiatives
Provide technical guidance and mentorship to junior engineers
Qualification
Required
8-12 years of hands-on experience in Network Administration and Avaya Netvoice systems
Strong expertise in contact centre technologies voice systems and network management
Proficiency in troubleshooting performance tuning and automation
Solid understanding of security compliance and IT best practices
Excellent problem-solving documentation and communication skills
Preferred
Certifications in Avaya Cisco or related voice network technologies
Experience with cloud-based voice solutions and contact centre platforms
Familiarity with ITIL processes and enterprise IT environments
Benefits
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
Company
LTIMindtree
LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.
10001+ employees
H1B Sponsorship
LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2651)
2024 (2855)
2023 (2267)
Funding
Current Stage
Late StageLeadership Team
Venu Lambu
Chief Executive Officer & MD
Vipul Chandra
Chief Financial Officer
Recent News
2026-01-22
Business Wire
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