Munters · 2 weeks ago
Technical Support Regional Specialist
Renville, MN
Full-time
Hybrid
Mid Level
3+ years expMunters is a company focused on providing exceptional customer service in the technical support sector. The Technical Support Regional Specialist will coordinate installations, maintenance, and support for clients in the agriculture and farming sectors, while collaborating with engineering, sales, and R&D to enhance customer experience.
EnergyIndustrial EngineeringMechanical Engineering
Hiring Manager
Mattias Lavén
Responsibilities
Coordinate and execute hardware and software installations at customer locations
Act as customer liaison with engineering, R&D and sales to ensure the customer requirements are met for each project
Diagnose and repair mechanical and electronic equipment malfunctions
Handle dealers and customer inquiries via Zendesk CRM as the main tool and if needed via phone, email, and chat promptly and professionally
Understand the unique needs and challenges of customers in the assigned region
Adapt customer support strategies and communication styles to align with regional cultural and linguistic differences
Monitor and report on regional customer service metrics and trends
Work closely with engineering, sales and R&D to ensure a cohesive approach to customer service
Collaborate with the global customer support team to share best practices and align on company-wide customer support standards
Participate in cross-functional meetings to discuss dealers & customer feedback and improvement strategies
Execute site preparation guides, installation and break fix reports as required
Maintain accurate records of customer interactions and issue resolutions in the company’s CRM system
Generate regular reports on regional technical support activities, highlighting key performance indicators (KPIs), challenges, and success stories
Provide feedback to management on potential improvements to products, services, or customer support processes
Own new product introduction initiatives for their respective region including piloting new equipment, testing software and assist with creating relevant training and customer facing material
Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support
Participate in ongoing training and development programs to enhance customer service skills and regional expertise
Qualification
Required
3 - 5+ years of experience in control panel installation and customer support, preferably in a regional or specialized role
Excellent communication skills, both written and verbal
Strong problem-solving abilities and attention to detail
Familiarity with CRM software and customer service tools
Ability to work independently and as part of a team
Cultural sensitivity and experience working with diverse customer bases
Proficiency in Data Networking Management is a plus
Ability to travel required up to 50%
Preferred
Bachelor's degree in electrical engineering, computer science, a related field, or equivalent experience, preferred
Experience in the farming/agricultural industry
Proficiency in Spanish language is a plus
Strong computer literacy skills including ability to install and troubleshoot software installations onsite and using remote control tools
Experience with troubleshooting network environments using a PC, ethernet and fiber is a plus
Company
Munters
Munters is a energy efficient air treatment solutions.
1001-5000 employees
H1B Sponsorship
Munters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (2)
2022 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$210.63M2025-09-09Post Ipo Debt· $106.58M
2025-06-09Post Ipo Debt· $104.05M
2017-06-02IPO
Leadership Team
Klas Forsström
President and CEO
Line Dovärn
Head of Investor Relations
Recent News
MarketScreener
2026-01-03
2025-12-11
2025-12-02
Company data provided by crunchbase