Balchem Corporation · 4 hours ago
Customer Support Specialist
Maryland Heights, MO
Full-time
Onsite
New Grad, Entry LevelBalchem Corporation is dedicated to improving global health through innovative solutions in nutrition. The Customer Support Specialist position involves managing order processing for accounts, supporting sales reporting, and addressing customer inquiries effectively.
Food and BeverageNutrition
Responsibilities
Responsible for responding to all E-mail, Fax, or Telephone inquiries of product, price, shipping costs, and documentation
Proactively follow-up with customers on inquiry status
Proactively seek orders based upon inquires and prior demand
Responsible for assigning shipping and payment terms including credit applications if required
Updates all customer specific order instructions
Enters all orders into the ERP system
Works with production for Forecast/inventory needs
Responsible for all credits processed, tracking unauthorized customer deductions and filing freight claims for all damaged shipments
Communicates all critical information regarding customer complaints, quality and or micro issues, return, inventory needs etc. to the appropriate people
Reviews all past due invoices, makes collection calls if accounting is unable to receive a response
Performs all other duties as requested by management staff
Comply with all policies and procedures of the Corporation
Qualification
Required
Proactive, communicative, pleasant and thorough email and telephone skills
Experience and success working with customers
Knowledge as user of ERP system
Independent, proactive and accuracy in responsibilities
Preferred
College degree preferred, but High School diploma or GED acceptable
Manufacturing experience preferred
Company
Balchem Corporation
Founded in 1967, Balchem is committed to making the world a healthier place by delivering trusted, innovative, and science-based solutions to the nutrition, health, and food markets.
Founded in 1967
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-06-13IPO
Leadership Team
Michael R. Sestrick
Chief Technology Officer
Danielle Polanco, SHRM-CP, aPHR
HR Business Partner
Recent News
2025-12-22
Food Business News
2025-12-17
2025-12-07
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