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Balchem Corporation · 5 days ago

Customer Support Specialist

Maryland Heights, MO

Full-time

Onsite

New Grad, Entry Level

Balchem Corporation is a company that develops, manufactures, and markets specialty ingredients to enhance health and well-being across various industries. They are seeking a Customer Support Specialist who will handle order processing, respond to customer inquiries, and support sales reporting and projects.

Food and BeverageNutrition

Responsibilities

Responsible for responding to all E-mail, Fax, or Telephone inquiries of product, price, shipping costs, and documentation

Proactively follow-up with customers on inquiry status

Proactively seek orders based upon inquires and prior demand

Responsible for assigning shipping and payment terms including credit applications if required

Updates all customer specific order instructions

Enters all orders into the ERP system

Works with production for Forecast/inventory needs

Responsible for all credits processed, tracking unauthorized customer deductions and filing freight claims for all damaged shipments

Communicates all critical information regarding customer complaints, quality and or micro issues, return, inventory needs etc. to the appropriate people

Reviews all past due invoices, makes collection calls if accounting is unable to receive a response

Performs all other duties as requested by management staff

Comply with all policies and procedures of the Corporation

Qualification

ERP systemCustomer service experienceManufacturing experienceProactive attitudeCommunication skillsAttention to detail

Required

Proactive, communicative, pleasant and thorough email and telephone skills

Experience and success working with customers

Knowledge as user of ERP system

Independent, proactive and accuracy in responsibilities

Preferred

College degree preferred, but High School diploma or GED acceptable

Manufacturing experience preferred

Company

Balchem Corporation

Founded in 1967, Balchem is committed to making the world a healthier place by delivering trusted, innovative, and science-based solutions to the nutrition, health, and food markets.

Founded in 1967