Galileo Financial Technologies · 3 hours ago
Client Technical Support
United States
Full-time
Remote
Entry Level
$19.20/hr - $34.50/hr
1+ years expGalileo Financial Technologies is a financial technology company that provides innovative software products and services for Fintechs. The Client Technical Support Tier 1 Support Specialist will be responsible for providing B2B technical support and ensuring a best-in-class experience for clients and business partners.
BankingDecentralized Finance (DeFi)FinanceFinancial ServicesFinTechIT ManagementLendingPayments
Responsibilities
Perform initial work of cases and assign or escalate them to corresponding teams
Diagnose, troubleshoot and resolve cases following Standard Operating Procedures (SOPs)
Interact with clients to provide updates, request additional information, validate resolution, etc
Keep clear and extensive case documentation
Serve as a primary initial point of contact for clients via phone, tickets, and other channels as needed
Become a specialist in Galileo’s offerings to provide clients with detailed responses that address and resolve situations and also offer solutions to meet desired outcomes
Assist with the maintenance and updating of client configurations to ensure service continuity
Deliver results to clients in a timely fashion while providing first-rate customer service and excellent communication skills
Meet individual and team goals, objectives, responsibilities, and priorities
Work with your direct manager with the goal of contributing to operational success
Qualification
Required
1-2 years general customer service experience
Experience in resolving technical issues following SOPs, technical documentation, etc
High attention to detail, with the ability to execute precise system updates or data entry with zero errors
Comfort learning and navigating proprietary administrative dashboards or configuration management tools
Strong written communication skills are required to answer questions and communicate issues clearly & concisely to peers, customers, as well as management
Ability to react to change quickly and implement new processes & procedures
Ability to work independently with little or no supervision
Professional demeanor and excellent work habits are essential
Preferred
Financial-services-specific customer service experience
2+ years in a business to business Technical Support role
Benefits
This role may also be eligible for a bonus and/or long term incentives.
All roles are eligible for competitive benefits.
Company
Galileo Financial Technologies
Galileo (SoFi's Tech Platform) is a leading fintech platform that provides modern core banking and payments infrastructure.
1001-5000 employees
H1B Sponsorship
Galileo Financial Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (21)
2023 (36)
2022 (48)
2021 (38)
2020 (29)
Funding
Current Stage
Late StageTotal Funding
$85.3MKey Investors
AccelMercato Partners
2020-04-07Acquired
2019-10-17Series A· $77M
2014-08-06Series A
Leadership Team
Kurt Fenstermacher
Director, Software Engineering
Recent News
2025-12-10
2025-11-07
2025-11-07
Company data provided by crunchbase