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CVS Health · 2 weeks ago

Learning & Development Business Analyst - HR Technology & AI Solutions

United States

Full-time

Remote

Mid, Senior Level

$83K/yr - $222K/yr

5+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Learning & Development Business Analyst will support AI-enabled learning technology solutions, working closely with cross-functional teams to translate business requirements into documentation, execute testing, and ensure successful implementation.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Translate business needs into detailed functional requirements, user stories, and acceptance criteria

Document use cases including user journeys, workflows, edge cases, and exception scenarios

Create and maintain process flow diagrams, data mappings, and solution specifications

Gather and consolidate feedback from stakeholders to refine requirements

Maintain requirements traceability and ensure alignment between business needs and delivered solutions

Develop test plans, test cases, and test scripts based on functional requirements and acceptance criteria

Execute functional testing, regression testing, and integration testing

Lead and support user acceptance testing (UAT) sessions with business stakeholders and end users

Identify, document, and track defects through resolution; validate fixes prior to release

Validate AI/ML outputs for accuracy and alignment with intended use cases

Document test results and provide status updates to project leadership

Support solution design activities by preparing documentation, mockups, and visual aids

Coordinate with engineering and integration teams on build activities, clarifying requirements as needed

Assist with pilot deployments, user training, and change management activities

Gather user feedback post-launch and document enhancement requests

Support vendor coordination on deliverables, timelines, and issue tracking

Assist in documenting AI use cases and translating them into technical specifications

Support the evaluation and testing of AI-driven features for usability and learner engagement

Help validate that AI implementations meet data privacy and security requirements

Stay current on AI tools and learning technology trends; share insights with the team

Qualification

Business AnalysisLearning TechnologyTest Plan DevelopmentLMS ExperienceAgile DevelopmentAI ConceptsInstructional DesignHealthcare ExperienceDocumentation SkillsCommunication SkillsOrganizational Skills

Required

5+ years' experience as a Business Analyst, writing functional requirements, user stories, and acceptance criteria

3+ years' experience in Learning Technology, L&D Systems or related field

3+ years' experience developing test plans and executing UAT

2+ years' experience with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA) and LXP (e.g., Degreed, EdCast)

2+ years' experience working with agile development teams and tools (e.g., Jira, Azure DevOps)

Bachelor's degree in Learning & Development, Instructional Design, Information Systems, Business, or related field

Preferred

Strong documentation, communication, and organizational skills

Ability to manage multiple tasks and priorities in a fast-paced environment

Exposure to AI concepts and tools (e.g., generative AI platforms, large language models) and their application in learning

Familiarity with enterprise system integrations (APIs, xAPI/LRS, SSO)

Background in instructional design or learning experience design

Healthcare, retail, or pharmacy industry experience

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility