ArrowCore Group ยท 3 weeks ago
IT Support Technician - End User
Bolingbrook, IL
Contract
Onsite
Entry, Mid Level
1+ years expArrowCore Group is a leading specialty beauty retailer in the United States, providing a wide range of beauty products and services. As an IT Support Technician, you will be responsible for delivering excellent technical support to corporate employees and executives, ensuring a high level of customer satisfaction.
ConsultingInformation TechnologyManagement Consulting
Responsibilities
Primary duty is to provide an excellent customer experience, the support should be immediate and precise on all technical issues related to Laptops Desktops, Mobile Devices and conference rooms
Provides support for software, hardware and networking support for desktops, laptops and mobile devices
Installs software on computers
Install or replaces computer hardware and peripherals (i.e. computers, mobile devices and printers)
Performs initial troubleshooting on computer-related equipment; arranges for additional support as needed
Conducts routine maintenance on computers and peripherals
Participates in the planning and implementation of computer upgrades, enhancements and expansions
Provides support by identifying, investigating and researching customer questions and problems
Repairs hardware or coordinates the repair of hardware devices
Provide training and follow-up as appropriate
Logs activities within ticketing system for tracking
Schedules and provides training sessions as appropriate to meet customer needs
Maintains inventory of computer related hardware and software
Work collaboratively with department technical liaisons to resolve customer issues
Provides follow-up on problems or escalation
Maintains a high degree of professionalism in actions, demeanor and dress
Ensure that up-to-date support and troubleshooting information is available for customers to reference
Ensures customer satisfaction throughout the service delivery transaction
Performs other duties as assigned
Qualification
Required
Bachelor's degree in computer science or applicable work experience
Strong communication skills and ability to comfortably support and interact with C-level executives and staff
1-3+ years of IT support experience
Proven track record working in an enterprise-level technical support role providing various hardware/software troubleshooting a plus
Extensive knowledge of Mac OS, Windows 10; Microsoft Office including Project and Visio
Experience with Active Directory (group access, password resets)
Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations
Self-starter able to work with minimal direction who displays initiative and a bias toward action
Customer-centric attitude to support and instruct customers to provide efficient resolution of complex problems
Able to quickly assess situations and adapt to dynamic priorities
High availability, business-hours availability and support required
Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion
Preferred
Experience at walk-up bar or Executive Support a plus
Experience with endpoint management software platforms, desktop provisioning technologies like SCCM, PXE, and JAMF
Company
ArrowCore Group
ArrowCore Group is a consulting firm that offers management consulting, technology innovation and business process management.
201-500 employees
H1B Sponsorship
ArrowCore Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Brent Bassett
CEO
Rohit Pandey
Managing Director, COO
Recent News
Atlanta Business Chronicle
2025-03-25
Company data provided by crunchbase