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Office of the New York State Attorney General · 1 week ago

Litigation Support Specialist

Albany, New York Metropolitan Area

Full-time

Hybrid

Entry, Mid Level

$62K/yr - $62K/yr

2+ years exp

The Office of the New York State Attorney General is seeking an e-Discovery Support Specialist to join their Practice Technologies Group in Albany. This role involves managing e-discovery projects, providing litigation support services, and serving as a platform expert for case teams.

AssociationConsultingLegal

No H1B

Responsibilities

Assist the Litigation Support Manager with understanding project needs and developing and executing plans and strategies to address client needs and support case teams, including developing workflows for various case needs

Review instructions for completeness, confer with case team or manager as needed, and execute document loads and productions

Guide and/or manage data exchange with case teams while adhering to and documenting the path to completion

Prepare review platform for efficient e-discovery by proactively anticipating case/user specific needs

Assess, manage, and respond to customer inquiries regarding e-discovery platform workflows and provide technical support and troubleshooting assistance as needed

Design and complete group trainings regarding the various facets of engaging PTG and leveraging the review platform

Develop and maintain an expert knowledge of the e-discovery platform through individual study and remaining current on product enhancements, added features, and industry trends

Qualification

E-discoveryRelativityTechnical supportProject managementTraining developmentRelationship managementCommunication skillsProblem solving

Required

A minimum of two (2) years of relevant work experience

Prior work experience in e-discovery, litigation support, review project management, corporate legal departments, and/or time spent working as an attorney or paralegal

Prior work experience with Relativity or similar e-discovery platforms

Excellent verbal and written communication skills, including accessibly communicating technical concepts and information to a range of audiences

Interpersonal, relationship management, and general presentation skills to support successful customer interactions

Highly organized and consistent, must be able to self-prioritize and sequence work assignments to provide quality deliverables on time

Sound judgement with effective problem solving and troubleshooting skills, must be capable of making independent decisions to address customer requests and keep projects moving forward

Collaborative with the ability to work well independently or as a member of a team

Readily assimilates and integrates new information, particularly when learning new software applications, is receptive to feedback, and has a continuous improvement mindset about their work and professional development