Mammoth Holdings · 1 month ago
Director of Operations
Sioux Falls, SD
Full-time
Onsite
Director/ExecutiveMammoth Holdings LLC is seeking a Director of Operations to lead a region of sites and ensure operational excellence. The role involves coaching General Managers, driving performance metrics, and enhancing guest experiences across multiple locations.
Automotive
Responsibilities
Review previous day performance for each site — volume, labor %, uptime, memberships, guest feedback
Connect with GMs as they walk you through their MoFlow daily plan so you know where support is needed and what the day looks like across the region
Visit sites to walk the lot, tunnel, and pit with your GM
Coach on guest experience, safety, labor usage, team energy, and execution of the playbook
Use Ops360 metrics to guide your conversations, not just gut feel
Jump in during a busy rush, help troubleshoot equipment issues, or assist Maintenance during a shutdown or restart
You may help swap components, reset systems, and guide communication so the site gets safely back online as quickly as possible
Support a GM with a difficult guest or employee situation, or coordinate with Maintenance to prioritize a shutdown or critical repair
Partner with L&D on upcoming Spark Plug or Summit participation, and make sure your GMs are reinforcing WOW-level service, safety expectations, and process standards
Identify future leaders, strengthen your bench, and support teams with departmental tools
Make sure your region is ready for Spark Plug, Spark Summit, NTO rollouts, and any new processes that help keep operations consistent and scalable
Lead operational performance across a territory of 4–25 locations
Ensure every site runs clean, safe, and 'show-ready' with consistent execution of the MOJO Playbook and Walk for Excellence
Support GMs and TCDs in delivering a reliable, friendly, and fast guest experience — every wash, every day
Help resolve escalations and damage claims in a way that protects both the guest relationship and the business
Coach and develop GMs, TCDs, and key leaders to run strong, independent operations
Use tools like Ops360, Player Scorecards, and regular 1:1s to give clear feedback and set expectations
Support TCD-led training, new GM onboarding, and leadership development plans across your region
Strengthen leadership pipelines and internal promotions across your region
Support and reinforce learning from Spark Plug and Spark Summit
Drive membership growth and retention across multiple locations
Coach teams on sales behaviors, guest engagement, and membership conversations
Support community involvement and local marketing opportunities
Partner with the marketing department on their efforts to drive traffic to locations
Review P&Ls, labor %, chemical usage, COGS, and key KPIs with each GM
Build action plans to correct performance trends and create sustainable improvements
Lead Charge Back sessions when a site needs a reset — shutting down early with the entire team to refocus, rebuild energy, and reestablish standards
Ensure every site completes daily/weekly/monthly preventive maintenance accurately and consistently
Partner with Maintenance Techs to prioritize repairs and minimize downtime
Provide hands-on assistance when needed — helping with equipment resets, component swaps, troubleshooting, and shutdown recovery
Ensure tunnels, pits, reclaim systems, and chemical rooms stay clean, organized, and safe
Reinforce all safety protocols, training expectations, and incident follow-up procedures
Help deliver key company initiatives across your region, including Ops360 performance reviews, Operations Guide (labor tools, MoFlow, Value Visits, Scorecards), Playbook updates and consistency checks, NTO rollouts and training improvements, Walk for Excellence annual audit preparation, Safety programs and communication, Leadership development programs like Spark Plug & Spark Summit
Qualification
Required
Experience in leading operations across multiple locations
Strong coaching and development skills for General Managers and team leaders
Ability to analyze performance metrics and drive accountability
Experience in managing guest experience and operational performance
Strong problem-solving skills, especially in high-pressure situations
Ability to build relationships and trust with team members
Experience with financial performance reviews and action planning
Knowledge of safety protocols and maintenance procedures
Experience in driving membership growth and community involvement
Strong communication skills for cross-functional collaboration
Flexibility to travel regularly and adapt to operational needs
Benefits
Leadership development programs like Spark Plug and Spark Summit
Company
Mammoth Holdings
Mammoth Holdings is a holding company that owns multiple car wash brands and operates 30 stores in 5 states.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chip Hackett
Co-Founder
Recent News
2024-11-21
2024-11-11
Company data provided by crunchbase