Wegmans Food Markets · 1 month ago
Customer Service Manager
Losson Road
Full-time
Onsite
Entry, Mid Level
$21.75/hr - $23.25/hrWegmans Food Markets is looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day. In this role, you will coordinate and troubleshoot daily activities of customer service employees, while also participating in store management duties and projects.
AppsE-CommerceFood and BeverageHospitalitySocial Media
Responsibilities
Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
Qualification
Required
Customer service experience, preferably in a food service, grocery or retail setting
Proven ability to multi-task and handle interruptions in a fast-paced environment
Computer skills
Preferred
Experience leading a team
Ability to quickly learn and adapt to new situations and subject matters
Benefits
Opportunities to grow
Flexible scheduling
Incredible benefits
Company
Wegmans Food Markets
Wegmans offers an online platform that enables its users to find recipes, information, and tips about dieting.
Founded in 1916
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Smita Katakwar
Chief Information Officer
Recent News
2026-01-09
Deli Market News
2025-12-26
Rochester Business Journal
2025-12-12
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