FullHR, Inc. · 1 month ago
Client Services Licensed Insurance Office Manager
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
$28K/yr - $42K/yr
3+ years expFullHR, Inc is a well-established Outsourced Services company located in Charlotte seeking a Client Services Office Manager Licensed Insurance Professional. The role involves supporting clients, managing daily operations, and ensuring compliance with insurance regulations while fostering positive client relationships and expanding business reach.
ConsultingFinancial ServicesHuman Resources
Responsibilities
Resolve client inquiries and complaints
Expand business reach through networking techniques
Comply with insurance standards and regulations
Track and identify areas of improvement
Build agency reputation and growth through positive customer relationships, marketing programs, and lead acquisition
Create and enforce office policies, standards, and procedures to help the agency run smoothly and profitably
Supervise personnel, create schedules, manage daily operations and hold staff accountable to their performance goals
Assist in member - carrier mediation, customer sales, claims processing and resolution
Assist with telephone and on-site group benefit enrollments $
Assist in Recruiting / Staffing / Hiring
Assist with Enrollment of New Hire Payroll paperwork
Assist client employees with New Hire paperwork / Employee Handbook and Policies
Facilitate client communication and FullHR Professionals for Payroll Administration / Worker's Compensation Insurance / Group Health Benefits and Human Resources
Assist with Group Health Quoting
Assist Client Members with finding local service providers
Payroll Administration
Qualification
Required
Current Life and Health Insurance Producer License
At least 3 years working in a full-service benefit group lines agency, Payroll Manager or Human Resource management experience
Sales and Management experience
Highly capable of managing all business operations
Straightforward communicator, dependable and strong leadership skills
Problem Solving Skills
Organizational Skills
Time Management
Telephone Skills
Comprehensive use of Microsoft Office 365
Skype, WebEx, GoToMeeting Hosting Skills
Previous experience in insurance, customer service, or other related fields
Ability to build rapport with clients
Strong negotiation skills
Excellent written and verbal communication skills
Ability to prioritize and multitask
Bachelor's Degree
2 Years Benefit Insurance Office, Human Resource Manager, Payroll, (PEO) Professional Employer Organization, Project Manager, or Assistant Manager: 3 years
Benefits
Comprehensive Benefits include Medical Plan Options
Company Paid Employee Dental / Vision / $100,000 Life / $100,000 AD&D / Long-Term & Short-Term Disability
Matching funds for our flexible retirement plan
Company
FullHR, Inc.
At FullHR we have a simple mission: To handle all your company’s back-end HR functions as efficiently and affordably as possible, freeing you to focus on building teams, serving customers, and growing revenues.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase