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Axiom · 2 hours ago

Employee Relations Intake Specialist

US - US - Atlanta

Full-time

Onsite

Mid, Senior Level

$48/hr - $48/hr

5+ years exp

Axiom is transforming the legal services landscape by delivering innovative solutions. They are seeking an Employee Relations Intake Specialist to support the central intake process for employee relations cases, ensuring accurate routing and handling of cases across HR and investigation teams.

ComplianceConsultingLaw EnforcementLegalProfessional Services

Responsibilities

Retrieve and review cases from the ER queue and determine the appropriate routing

Make high-volume, high-judgment triage decisions, typically reviewing and assigning 100 cases per day

Support the central intake process, as well as adjacent processes such as Employee Experience (EE) case management (e.g., routing emails into the case management system)

Maintain accuracy and consistency in data entry and tracking through internal tools such as HRSC and other Amazon systems

Collaborate cross-functionally to ensure cases are properly categorized, resolved, and documented in compliance with internal protocols

Adapt quickly to changing priorities and contribute to ongoing process improvements across the ER organization

Qualification

HR operationsCase managementData management toolsHR case management systemsTyping speedCritical thinkingCommunication skillsAttention to detailFlexibility