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IDR, Inc. · 3 weeks ago

IT Support Specialist (480245)

Stephenville, TX

Contract

Onsite

Entry Level

1+ years exp

IDR, Inc. is seeking an End User Support Specialist to join one of their top clients in Stephenville, TX. This role focuses on providing technical support and improving end-user experiences within an academic or research environment.

Information TechnologyRoboticsSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Providing routine technical support to end users, ensuring access to computing resources and resolving hardware, software, and connectivity issues

Troubleshooting end-user computing and connectivity problems, collaborating with staff to resolve or escalate issues

Offering guidance on hardware and software selection in alignment with policies and quality standards

Training end users on common and specialized applications to enhance their technical proficiency

Assisting with deployment, transition, and evaluation of new and emerging technologies, and maintaining documentation to support planning and reporting

Qualification

ITILTechnical SupportWord ProcessingSpreadsheet ApplicationsCommunication Skills

Required

Working knowledge of word processing and spreadsheet applications

1+ year of experience with troubleshooting practices, client support principles, and IT service management concepts, including the Information Technology Infrastructure Library (ITIL)

Bachelor's degree in a related field, or an equivalent combination of education and experience

Ability to work fully onsite in Stephenville, TX during regular business hours (8:00 AM - 5:00 PM)

Excellent communication skills and the ability to collaborate effectively with end users and technical staff

Benefits

Full Benefits; Medical, Vision, Dental, and more!

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

Company

IDR, Inc.

Glassdoor4.4

IDR, Inc.

Founded in 1998

Alpharetta, Georgia, USA

501-1000 employees

http://idr-inc.com

H1B Sponsorship

IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (7)