Laserfiche · 5 days ago
Senior Director of Professional Services
Long Beach, CA
Full-time
Hybrid
Director/Executive
$220K/yr - $275K/yr
10+ years expLaserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. They are seeking a Senior Director of Professional Services to lead their global Professional Services team, ensuring high-quality implementations and fostering customer success.
Artificial Intelligence (AI)Business Process Automation (BPA)CMSDocument ManagementEnterprise SoftwareHuman ResourcesMachine LearningSaaSSoftware
No H1B
Responsibilities
Provide strategic leadership and direction for the Professional Services team, including project managers and solution engineers, to exceed expectations in project delivery, revenue and profit margin targets, operational excellence and customer satisfaction
Define and scale best practices, methodologies, and standards for project delivery, ensuring predictable, scalable, and high value outcomes
Partner with Sales, Finance and product teams to support the full customer lifecycle, from solution design through implementation and ongoing adoption
Oversee the planning, prioritization, and execution of client implementation projects, ensuring adherence to scope, contractual obligations and are within or below budget
Ensure services are delivered efficiently and cost-effectively, optimizing resources and maximizing profitability
Establish and track key metrics to monitor the success of service delivery teams and projects, utilization rates, and customer outcomes
Mentor, coach, and develop team members to build a high-performing, customer-focused professional services organization
Serve as an escalation point for critical projects, working directly with customers to resolve challenges and maintain long-term relationships
Oversee resource allocation and capacity planning to meet current and forecasted demand
Contribute to the strategic vision of Laserfiche by providing customer insights and feedback to inform product roadmap and service offerings
Qualification
Required
Demonstrated success in managing teams of project managers and/or solution implementation engineers in a technology-driven environment
Proven track record of delivering complex, large-scale technology projects on time and within budget
Exceptional leadership and people management skills, with an emphasis on coaching, development, and team building
Strategic thinking and business acumen, with the ability to develop and execute a services strategy that aligns with company goals
Excellent executive presence and client-facing communication skills, with the ability to manage C-level relationships
Proven expertise in managing SaaS business teams, implementing best practices and customer success principles
Strong analytical and problem-solving skills, with experience using data to inform decision making and improve operational performance
Bachelor's degree in business, Computer Science, Engineering, or related field
10+ years in professional role, including at least 5 years in a leadership role in services, consulting or customers success in a SaaS organization
Benefits
Generous time off:
15 Days of Vacation
3 Floating Holidays
2 Paid Volunteer Days
9 Paid Holidays
Hybrid Work Environment
Free Parking: covered and EV charging stations
Various 401 (k) Investment Options and Generous Company Match
HMO and PPO Medical Care Options
Company
Laserfiche
Laserfiche is the world's largest private Enterprise Content Management (ECM) software development company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Karl Chan
CEO
Anna Kyritsis
CFO & VP Finance
Recent News
UAE Business Review
2025-12-19
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