Team SCG · 1 month ago
Director of Sales Operations
Fort Lauderdale, FL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expTEAM SCG is seeking a strategic, energetic leader to serve as Director of Sales Operations for our Travel & Hospitality (T&H) division. This role is responsible for scaling our presence in the T&H vertical by refining sales processes, empowering sales teams, facilitating cross-functional alignment, and creating repeatable, high-impact programs.
Brand MarketingE-CommerceMarketingWeb Hosting
Hiring Manager
Sabrina Maday
Responsibilities
Drive year-over-year revenue expansion and scale SCG’s presence in the T&H vertical
Establish vertical specific KPIs and identify multi-property, multi-year program opportunities (guest experience kits, corporate gifting, loyalty gifting, event merchandise, company webstores)
Partner with leadership to define and execute the strategic roadmap for the division
Build playbooks, SOPs, battle cards, and onboarding programs for selling into T&H
Define pipeline discipline, forecasting accuracy, territory design, and account segmentation
Implement dashboards, reporting tools, and insights that make strategy measurable and scalable
Partner with Sales, Operations, and Accounting to ensure sales promises align with operational capability
Translate the voice of the customer into clear operational plans and cross-functional workflows
Ensure smooth handoff and execution for programs (company webstores, loyalty gifting, guest experience kits, corporate gifting, event/trade show merchandise, etc.)
Guide a high-performing team of 4–6 direct reports by creating the structure, tools, and strategic focus that elevate overall performance
Provide clear expectations, coaching, and data-driven insights that strengthen individual capabilities and team execution
Build repeatable processes and operational clarity that enable the team to work efficiently and deliver consistent results
Set priorities and align day-to-day work with long-term vertical goals, ensuring the team remains focused on high-impact activities
Offer hands-on support and cross-functional coordination to remove roadblocks and keep programs running smoothly
Empower team members through accountability, development, and a culture of high standards
Refine structure, evolve processes, and elevate expectations across a complex, matrixed environment
Introduce new processes thoughtfully, ensuring alignment with both high-performing and legacy teams
Champion a culture of continuous improvement and transparency
Qualification
Required
Existing T&H relationships and deep industry knowledge (hotel groups, cruise lines, DMCs, experiential travel, etc.). Understanding of procurement cycles, seasonality, brand standards, and on-property logistics
5-7 years of experience working with promotional products, branded merchandise, retail merchandising, or related consumer product fields
Demonstrated success building scalable, repeatable sales operations within a vertical
Proficiency in CRM optimization, forecasting, dashboards, and revenue insights
Ability to guide senior sellers and cross-functional teams through credibility, coaching, and clarity
Understanding of high-SKU environments, margins, decoration methods, program stores, and logistics
Company
Team SCG
Team SCG is a branding agency that offers fulfillment, e-commerce, website hosting, and in-house kitting services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Shayna Cohen
Chief Executive Officer
Brian Cohen
Vice President, Strategic Partnerships
Company data provided by crunchbase