Usercentrics · 3 days ago
US Customer Success Executive (CSE)
New York, United States
Full-time
Hybrid
Mid Level
$80K/yr - $90K/yr
3+ years expUsercentrics is a global leader in Consent Management Platforms (CMPs) focused on helping organizations comply with privacy regulations. The Customer Success Executive (CSE) will manage a high-value portfolio of strategic customers, ensuring satisfaction and identifying growth opportunities while acting as a trusted advisor.
Cyber SecurityDigital MarketingIdentity ManagementLaw EnforcementLegalLegal TechMarketing AutomationPrivacySaaSSoftware
Responsibilities
Develop a deep understanding of each customer’s business goals, compliance needs, and success metrics
Conduct regular business reviews to ensure alignment between customer objectives and our platform’s capabilities
Provide personal onboarding support and implementation/consultation (with Customer Engineer support)
Develop and implement Customer Success Plans (CSPs) tailored to each enterprise account, outlining goals, key milestones, and success metrics
Guide customers through product adoption, best practices, and ongoing optimization to ensure long-term value
Identify upsell, cross-sell, and renewal opportunities by understanding customer needs and business challenges
Work closely with Product, Marketing and Customer Success teams to position upgrades, add-ons, and expanded use cases
Partner with Product, Support, Sales, and Customer Engineering teams to deliver a seamless customer experience
Act as the customer’s voice within the organization, influencing product development and feature prioritization
Qualification
Required
3+ years in Customer Success, or a related role, preferably in SaaS, data privacy, or compliance technology
Ability to develop and execute customer success plans for enterprise clients
Strong communication and interpersonal skills to build trust with senior stakeholders
Analytical mindset to identify challenges and propose effective solutions
Ability to recognize and act on upsell and expansion opportunities
Experience working cross-functionally with Product, Sales, and Support teams
Benefits
401K plan contribution
20 paid vacation days (PTO)
Health insurance
Development Budget for every employee
Hybrid workplace
Online yoga sessions
Headspace App
Events - Team Buildings, happy hours, parties/get togethers, occasional company covered breakfasts/lunches, in/across offices, online/in person etc.
Gifts - We celebrate life & work milestones at UC (work anniversaries, new bom babies and similar)
Snacks, fruits, coffee and drinks in the office
Company
Usercentrics
Usercentrics is a compliance technology SaaS provider, redefining the way to secure compliant data via consent management.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$25.22MKey Investors
GoogleFull InAlstin Capital
2024-12-06Corporate Round
2020-12-16Series B· $20.73M
2019-07-08Series A· $4.49M
Leadership Team
Mischa Rurup
Co-Founder
Daniel Johannsen
Member of the Board
Recent News
2026-01-16
2026-01-16
2025-11-12
Company data provided by crunchbase