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Baker Newman Noyes · 2 weeks ago

Information Technology Support Technician

Portland, Maine Metropolitan Area

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Baker Newman Noyes (BNN) is a top 100 tax, assurance, and advisory firm in the U.S. seeking a proactive IT Support Technician to join their team. This entry-level role is essential for maintaining the firm’s technology landscape and providing front-line support to internal users.

ConsultingCrowdfundingFinancial ServicesInsurance

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Jessica Rousseau, MBA

Responsibilities

Provides prompt, courteous, and effective front-line support for hardware, software, and network issues

Applies basic understanding of Windows OS, Microsoft 365, and networking principles to troubleshoot common technical issues

Supports user account setup, password resets, and access management

Works closely with internal teams and offshore support to escalate and resolve complex issues

Contributes to a culture of continuous improvement by documenting solutions and identifying recurring problems

Delivers clear, user-friendly guidance to non-technical audiences

Maintains a helpful and approachable demeanor, ensuring a positive support experience

Records support activities and contribute to internal knowledge base articles

Helps build resources that empower users and reduce repeat inquiries

Demonstrates a strong desire to learn and grow in a fast-paced IT environment

Stays informed about emerging technologies and best practices in technical support

Qualification

Windows OSMicrosoft 365Technical SupportTicketing SystemsRemote Desktop ToolsCustomer ServiceLearning MindsetCommunication SkillsProblem Solving

Required

Entry-level; 0–2 years of experience in help desk or technical support (internships or school projects welcome)

Basic understanding of IT systems and office productivity tools

Strong communication and customer service skills

Ability to manage time and prioritize tasks effectively

Interest in pursuing further education or certifications in IT support or systems administration

Preferred

Exposure to ticketing platforms and remote support tools

Benefits

20 days paid time off, 5 sick days, 11 paid holidays

6-week paid parental leave

Health, Dental, Pet, Vision, Disability and Life Insurances

401(k) Plan with company match

Profit Sharing Plan

Business-casual office environment

Company

Baker Newman Noyes

Baker Newman Noyes is an accounting company that specializes in accounting and advisory services.

Founded in 1995

Portland, Maine, USA

201-500 employees

http://bnncpa.com

H1B Sponsorship

Baker Newman Noyes has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)