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Probo Medical · 3 weeks ago

Field Service Engineer PET-CT/NucMed, NH/CT/NY

Tampa, FL

Full-time

Onsite

Senior Level

$38/hr - $52/hr

5+ years exp

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. They are seeking a skilled Field Service Engineer with CT/PET/NucMed experience to perform installation, repair, maintenance, and calibration of diagnostic imaging devices. The role involves training medical staff, ensuring compliance with regulations, and maintaining accurate records while requiring travel to customer locations.

Health CareMedical Device

Culture & Values

Responsibilities

Analyzes, troubleshoots, and repairs diagnostic and/or other imaging equipment and systems utilizing established electronic tests and measurement equipment and techniques

Discusses pending installations, including any needed new construction, repairs, preventive maintenance, de-installations and recalls with external and internal resources. Installs the actual units and conducts the needed customer in-house product and unit training

Performs scheduled maintenance, calibrations and/or modifications on imaging equipment and systems, in accordance with department procedures, manufacturers' recommendations, physicist's specifications and/or other applicable codes and standards

Trains medical and clinical staff on the safe and proper use of diagnostic imaging equipment and systems. Provides operational and technical advice on diagnostic imaging equipment to medical and clinical staff. Interacts with clinical staff on a regular basis to ensure needs are being met

Documents and maintains accurate records of all inspections, repairs, adjustments, etc. performed on all equipment. Prepares and obtains all training documentation and installation certifications as required by the company, customer, FDA and/or state regulatory agencies. Tracks and records all installation information as necessary

Responsible for working knowledge of current Service Software. Responding to Support Services when calls are dispatched. Scheduling with customers for appropriate service response times to meet contractual obligations

Completing service reports including Preventative Maintenance documents and submitting them within the established guidelines of the department

Completing Expense reports and submitting them within the established guidelines of the department

Requests and/or orders necessary repair and spare parts according to established procedures and contract relationships. Fills out return parts tags on used and unused parts. Maintains shipping records of returned parts

Responsible for keeping the Product Support Specialist, Area Service Manager and Sales Team up to date on customer contacts and resolution of any application problems

Accountable for assisting with retention and growth of contract and Time and Materials (T&M) revenue for areas of responsibility

Follows the service escalation process WI-FS-7.5.1.3.3-003

Ability to work evenings and weekends as required

Follows all pertinent requirements to meet ISO13485 certification as pertains to Field Service Engineers

Participates in both internal and external educational programs through professional associations, technical training courses, and seminars to develop and maintain the required current technical aptitude. Must maintain currency with imaging technology and networking technology

Lifts, carries and/or pushes/pulls various items (bags, boxes, cart, etc. of up to 100 lbs) while utilizing proper technique

Provide on-call service coverage on a rotating basis, as needed

Qualification

PET-CT/NucMed experienceDiagnostic imaging devicesMechanical aptitudeTroubleshooting skillsCustomer service skillsMicrosoft OfficeAnalytical thinkingProblem resolutionCommunication skillsTime managementAttention to detail

Required

Five years' plus experience servicing PET-CT and/or NucMed equipment

Previous mechanical, electronics, or electrical work experience, either in a field service or hospital-based setting, is required

Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

Experience troubleshooting and responding to customer concerns

Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology

Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process

Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers

Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation

Adherence to certification/credentialing as required by the Customer in connection with admission into its facilities to perform job duties

Customer requirements to allow admission into its facilities to perform job duties may include but are not limited to - drug testing and immunizations, including Covid vaccination, as dictated by the customer or facility policy

Knowledge of diagnostic imaging medical devices

Ability to resolve problems, think analytically, work independently and communicate professionally

Willingness to work flexible hours and overtime, often on short notices, and work a rotating on-call service schedule, including weekends, for critical issues and coverage

High degree of mechanical aptitude

Excellent interpersonal and communication skills

Resourceful, with the ability to work independently

Strong time management skills

Ability to adapt to changing circumstances

Decision-making, problem resolution and creative thinking skills

Attention to detail

Ability to multi-task activities with shifting priorities

Ability to travel, up to 80% of the time

Ability to operate an automobile

Valid driver's license, good driving record and must be able to pass a motor vehicle record check

Preferred

High school diploma/GED, Degree in electronics, biomedical engineering, biomedical technology, electrical engineering or equivalent. Military equivalency is also acceptable