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Welbilt Inc. · 4 hours ago

Tech Service Specialist V (58389)

Shreveport, LA

Full-time

Onsite

Senior Level

5+ years exp

Welbilt Inc. is a company that designs, manufactures, and supplies high-performance conveyor ovens for the global commercial foodservice market. As a Tech Service Specialist V, you will provide technical support for service and repair inquiries related to Frymaster and Merco equipment, working closely with various teams to resolve issues and educate on product lines.

Food and BeverageManufacturingRestaurants

H1B Sponsor Likely

Responsibilities

Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location

Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner

Reviews and learns training materials for Call Center and field technician use to install, troubleshoot and repair of Frymaster/Merco equipment

Resolve Customer escalation issues

Provides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and Customers and third-party sources in support of Frymaster and Merco brands

Resolve escalated issues from Chain Restaurant locations

Under direction of supervision and/or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area

Will include being in the on call rotation for afterhours, weekends and holidays once trained

Qualification

Electrical experienceTechnical supportEquipment repairComputer networkingMS Office skillsChain managementCommunication skillsProblem-solving skillsDecision making

Required

High School or equivalent

Computer usage including MS Office skills - Word, Excel and Outlook

Ability to communicate well and with tact verbally and in writing

In depth understanding of computer networking wired and wireless communications and basic knowledge of all product lines

Strong decision making and problem-solving skills

Strong Chain management Skills

Preferred

5-10 years Electrical, Technical, Engineering experience preferred

Previous field technical experience in relevant field. Equipment repair and maintenance

Benefits

Healthcare (medical, dental, vision)

401(k) savings plan

Wellness Program

Supplemental Health Plans

Employee Assistance Program

Training and Development

Tuition Assistance

Holiday Pay opportunities

Employee discounts

Paid Time Off (PTO)

On-the-job training and skills development

Basic Life Insurance

Leave Program

Employee Events and more…

Company

Welbilt Inc.

We consider ourselves both pioneers and innovators.

Founded in 1929

New Port Richey, Florida, USA

5001-10000 employees

http://www.welbilt.com/

H1B Sponsorship

Welbilt Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2020 (2)