Usercentrics · 4 weeks ago
US Customer Success Executive (CSE)
USA - New York
Full-time
Hybrid
Mid Level
3+ years expUsercentrics is a global leader in Consent Management Platforms (CMPs), helping organizations comply with privacy regulations while building trust with their users. They are seeking a proactive Customer Success Executive to manage a high-value portfolio of strategic customers, ensuring customer satisfaction and driving long-term success through tailored success plans and internal coordination.
Cyber SecurityDigital MarketingIdentity ManagementLaw EnforcementLegalLegal TechMarketing AutomationPrivacySaaSSoftware
Responsibilities
Develop a deep understanding of each customer’s business goals, compliance needs, and success metrics
Conduct regular business reviews to ensure alignment between customer objectives and our platform’s capabilities
Provide personal onboarding support and implementation/consultation (with Customer Engineer support)
Develop and implement Customer Success Plans (CSPs) tailored to each enterprise account, outlining goals, key milestones, and success metrics
Guide customers through product adoption, best practices, and ongoing optimization to ensure long-term value
Identify upsell, cross-sell, and renewal opportunities by understanding customer needs and business challenges
Work closely with Product, Marketing and Customer Success teams to position upgrades, add-ons, and expanded use cases
Partner with Product, Support, Sales, and Customer Engineering teams to deliver a seamless customer experience
Act as the customer’s voice within the organization, influencing product development and feature prioritization
Qualification
Required
3+ years in Customer Success, or a related role, preferably in SaaS, data privacy, or compliance technology
Ability to develop and execute customer success plans for enterprise clients
Strong communication and interpersonal skills to build trust with senior stakeholders
Analytical mindset to identify challenges and propose effective solutions
Ability to recognize and act on upsell and expansion opportunities
Experience working cross-functionally with Product, Sales, and Support teams
Benefits
Personal development budget
Job-related language courses
Company
Usercentrics
Usercentrics is a compliance technology SaaS provider, redefining the way to secure compliant data via consent management.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$25.22MKey Investors
GoogleFull InAlstin Capital
2024-12-06Corporate Round
2020-12-16Series B· $20.73M
2019-07-08Series A· $4.49M
Leadership Team
Mischa Rurup
Co-Founder
Daniel Johannsen
Member of the Board
Recent News
2026-01-16
2026-01-16
2025-11-12
Company data provided by crunchbase