Commerce Bank · 3 weeks ago
Senior Support Services Specialist - Branch Support
MO - St. Louis County Central - St. Ann - St. Ann - Ops (63074)
Full-time
Hybrid
Mid, Senior Level
$19/hr - $21.90/hr
3+ years expCommerce Bank is dedicated to helping people achieve financial safety and success while supporting businesses. The Senior Support Services Specialist role focuses on providing exceptional customer service, maintaining customer records, and assisting with the verification of deposits to meet performance and quality objectives.
BankingFinanceFinancial Services
Responsibilities
Provide a high level of customer service to branch personnel and business units regarding various issues and maintenance requests. Research requests and take appropriate action as applicable
Identify process improvements, leveraging available technology and automation
Answer phone and email request
Provide department support by coordinating workflow and providing technical and training support
Verify document images and ensure data entry of information into internal software applications accurately and timely
Maintain customer and account records, and process return mail
Assist in collecting customer information for verification of deposits
Perform other duties as assigned
Qualification
Required
Intermediate knowledge of banking industry and bank operations, including best practices and regulations
Strong customer service and problem-solving skills
Ability to prioritize and complete multiple tasks
Ability to learn new processes quickly
Ability to work independently and escalate when necessary
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities without direct supervision
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Moderate level proficiency with Microsoft Word, Excel, Teams, and Outlook
Associate's degree or equivalent combination of education and experience required
3+ years financial services or related experience required
3+ years customer service experience required
Benefits
Employer sponsored health, dental, and vision insurance
401(k)
Life insurance
Paid vacation
Paid personal time
Career development
Education assistance
Voluntary supplemental benefits
Company
Commerce Bank
Commerce Bank is a commercial bank that offers financial products and banking services.
1001-5000 employees
H1B Sponsorship
Commerce Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$150M2014-06-18Post Ipo Equity· $150M
1978-01-13IPO
Leadership Team
John Kemper
President & Chief Executive Officer
Robert Holmes
Chairman & CEO
Recent News
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