SpotOn · 9 hours ago
Bilingual Installation Specialist (Charlotte , North Carolina)
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
$19/hr - $26/hrSpotOn is a company dedicated to empowering independent restaurants with advanced technology solutions. The Installation Specialist role focuses on ensuring successful POS installations through virtual assessments, on-site checks, and training, while also providing technical support and mentoring to junior specialists.
Mobile PaymentsPaymentsSales AutomationSoftware
Responsibilities
Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls
Complete cabling, patching, and connectivity setup
Deliver onsite training and live support for staff and management
Implement menu/system updates and reporting configuration
Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting
Lead follow-ups with clients to ensure smooth transitions and adoption
Travel regularly to client sites as required
Conduct comprehensive virtual assessments, including complex or escalated restaurant sites
Validate readiness of wiring, electrical infrastructure, networking, and internet performance
Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks
Provide technical guidance to clients and vendors to resolve issues
Collaborate with Project Managers, Technicians, and Engineering to ensure installation success
Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing
Recommend improvements to survey tools, templates, and internal processes
Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes
Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists
Review and verify outcomes before submission to maintain consistency and high-quality standards
Identify and address process gaps or errors to drive continuous improvement and operational excellence
Qualification
Required
Restaurant experience required
Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments
Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows
Excellent organizational, multitasking, and communication skills with a professional approach under pressure
Understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization
Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person
Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management
Preferred
Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues preferred
Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses preferred
Benefits
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Company
SpotOn
SpotOn provides mobile payment technology and a management system for restaurants and small businesses.
Founded in 2017
1001-5000 employees
H1B Sponsorship
SpotOn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (5)
2022 (7)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$918MKey Investors
Dragoneer Investment GroupAndreessen HorowitzDST Global
2022-05-18Series F· $300M
2021-09-13Series E· $300M
2021-05-25Series D· $125M
Leadership Team
Zach Hyman
Co-Founder
Mark Walz
Chief Technology Officer
Recent News
2025-12-02
2025-11-08
Company data provided by crunchbase