Operational Case Manager jobs in United States
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hear.com · 1 month ago

Operational Case Manager

positionMiami, FL
timeFull-time
remoteOnsite
seniorityEntry Level
money$20/hr - $23/hr
date1+ years exp

hearcom is the fastest-growing hearing care company globally, dedicated to helping everyone hear well to live well. The Operational Case Manager will coordinate customer journeys, communicate effectively with customers and internal teams, and ensure a smooth operational process throughout the hearing care experience.

ConsultingHealth CareLegal
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H1B Sponsor Likelynote

Responsibilities

Own the day-to-day coordination of customer journeys from order to delivery
Communicate clearly with customers and internal teams to resolve issues quickly and kindly
Verify orders and customer info with hawk-like accuracy
Liaise with providers, track shipments, manage timelines, and keep everyone on the same page
Spot problems before they happen and jump in with solutions
Keep systems (and your inbox) clean, updated, and organized

Qualification

Operations experienceCase managementCRM proficiencyHealthcare experienceCustomer service experienceLogistics experienceCommunication skillsOrganizational skillsTeam collaborationGrowth mindset

Required

1+ years of experience in operations, case management, or admin support roles
Tech savvy – you're comfortable using CRMs (we use Salesforce), Google Workspace, and Microsoft tools
Strong written and verbal communication skills (you explain things clearly, with a smile—even over email)
Ability to prioritize, organize, and make things happen without micromanagement
A growth mindset—you're always learning, improving, and open to feedback

Preferred

Bonus points for experience in healthcare, customer service, or logistics

Benefits

Medical
Dental
Vision
401K
Paid parental leave
PTO
Sick time
Company holidays
Free garage parking
Weekly catered lunches
Endless snacks
Ping pong
Growth Opportunities

Company

hear.com

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Glassdoor3.9
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hear.com is a hospital & health care company offering hearing aids and consultancy services.
dateFounded in 2015
location
Coral Gables, Florida, USA
people-size1001-5000 employees
web-link
http://hear.com

H1B Sponsorship

hear.com has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2022 (1)
2021 (5)
2020 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Dinesh P.
CTO - North America
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Martijn Letteboer
VP Partner Success
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Recent News

Refresh Miami
Inside hear.com’s quiet revolution in hearing care
2025-07-22
WIRED
I Tried Hear.com's At-Home Prescription Hearing Aids Test
2025-06-21
The New York Times
The 4 Best Over-the-Counter Hearing Aids of 2024 | Reviews by Wirecutter
2024-04-06
Company data provided by crunchbase