Origami Risk · 3 hours ago
Systems Admin, Service Operations
United States
Full-time
Remote
Mid Level
$65K/yr - $81K/yrOrigami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management. The Systems Administrator drives continuous improvement of platforms supporting Professional Services and Client Success, managing Salesforce Service Cloud and PSA roadmap while ensuring data integrity through effective administration and governance.
InsuranceRisk ManagementSaaSSoftware
Responsibilities
Owns system build and configuration changes in Salesforce Service Cloud and Certinia (FKA FinancialForce) PSA, including (but not limited to): Flows, fields, page layouts, record types, custom settings, dashboards, reports, and more
Serves as a subject-matter expert on Certinia (FKA FinancialForce) PSA and Service Cloud
Owns and executes the project creation process in Certinia PSA
Owns and executes data maintenance activities within Certinia PSA and other systems to ensure accuracy and compliance with organizational standards
Manages all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, installed package licenses, public groups, and more across systems utilized by Professional Services and Client Success teams
Performs database maintenance tasks, including diagnostic tests and duplicate entry cleansing
Evaluates and installs new releases, as well as providing training and support
Improvements existing Salesforce Service Cloud and Certinia PSA instances and oversees ongoing performance, maintenance, customization, and improvements of the Salesforce environment
Configures and administers complex Salesforce environments and ensures smooth integration with other systems
Documents processes, including error reports and changes to field history tables
Identifies and gathers requirements from users and stakeholders and translates them into custom workable solutions within the tool
Effectively communicates, prioritizes, and manages all aspects of a project that impacts service team systems
Partners with stakeholders at all levels, with the ability to translate technical information, clearly explaining design options and their potential impact
Stays current on all system releases and works with the appropriate developer(s) to ensure system maintenance is up to date, and best practices are being properly followed
Monitors user adoption and identifies new ways to engage end users and support end-user continued education
Partners with the Enablement team to develop training and create supporting training materials
Stays up to date on Salesforce Sales Cloud, Service Cloud, Certinia PSA, and other relevant tools and integrations, and assists in implementing and documenting necessary process improvements
Qualification
Required
Bachelor's Degree in Computer Science or a business-related field
Salesforce certified Administrator
Experience in performing system upgrades (i.e., Salesforce & Certinia PSA) and ensuring successful integration
Knowledge of Salesforce products and their functionalities
Proficiency in creating and managing user profiles, allocating roles, and managing access
Knowledge of importing data and generating reports
Ability to provide Salesforce training and end-user support
Base understanding of CPQ and Quote-to-Cash processes
Base understanding of Service Cloud
Deep understanding of the Salesforce ecosystem, including data model, platform capabilities, and integrations
Experience partnering with a Services organization to support delivery, enablement, and process optimization
Experience designing, implementing, and supporting large-scale, complex Salesforce + PSA + Service Cloud solutions in a production environment
Familiarity with PSA capabilities, including Project Management, Resource Management, Time & Expense, Billing, and Revenue Recognition
Familiarity with Service Cloud capabilities includes case management and customer success management
Preferred
Certinia PSA certifications (highly preferred)
Benefits
Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
Paid Time Off – Flexible options plus 10 paid company holidays where available
Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
Generous family leave options—including adoption and foster care placements
Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
Retirement Savings – 401(k) with company match up to 4%
Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
Education Assistance Program – to help colleagues pursue industry/role-specific certifications
Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage
Flexible PTO not available in California or the UK
Company
Origami Risk
Origami Risk operates as a web-based software provider for the Risk and Insurance Industry.
Founded in 2008
501-1000 employees
H1B Sponsorship
Origami Risk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Spectrum Equity
2018-03-19Private Equity
Leadership Team
Robert Petrie
Co-Founder and President, CEO
Recent News
2026-01-06
Company data provided by crunchbase