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NEOGOV · 3 weeks ago

IT Systems Specialist III

Mission Viejo, CA

Full-time

Onsite

Mid, Senior Level

4+ years exp

NEOGOV is seeking an IT Systems Specialist III to join their team at Saddleback College. The role involves managing complex technical functions related to local and wide area voice and data networks, including design, installation, and troubleshooting of networking systems.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Provide service in the planning, design, configuring, installation and maintenance of network systems and requirements including network, computer, storage, virtual and cloud based systems; recommend modifications and/or new equipment including hardware and software; analyze technical problems and recommend appropriate corrective measures to meet the Districts guidelines, regulations and requirements

Provide guidance and assistance to other networking staff in the implementation and operation of an efficient and effective data network/

Meet and confer with instructors and staff to determine technical requirements needed to meet each semester’s educational objectives; analyze requirements and develop plans and designs; prepare detailed technical operational specifications and other documentation required for development and implementation of complex of complex network systems

Conduct technical field surveys to determine network site locations; assist in the development of detailed system design criteria, prepare equipment specifications, prepare purchases, statements of work, and quotes with vendors, and assist with procurement processing; evaluate equipment to determine compliance with specifications

Coordinate and conduct engineering studies as needed; prepare technical reports; compile data evaluating and justifying requests for equipment and material to be included in the budget

Respond to and analyze technical problems in the operation of networks and network equipment; instruct faculty and staff on basic usage of computer software, hardware and peripheral equipment; troubleshoot voice and network (physical and virtual) issues related to hardware, software, and connectivity and initiate appropriate corrective action

Design, monitor and implement college systems, network security strategies to protect institutional data and defend against attacks, viruses, phishing, hacking and user ignorance or malice; create, implement and maintain network back-up and recovery strategies

Create, modify and manage network user accounts monitor users and shared resources to ensure compliance with educational, College and District goals; allocate and manage file storage for end-users on the server

Maintain all aspects of the voice network and voice mail infrastructure

Create and maintain various documents related to the networking environment including network ports inventory, server lists and labels, installation and configuration procedures, password lists, property transfers and equipment warranties

Interact with and direct vendor service technicians and consultants in the installation and maintenance of network systems

Create and maintain documentation of network facilities, including cabling, conduit and equipment

Perform related duties as required

Qualification

Network systems designNetwork security technologiesVoice over IPCloud technologiesTroubleshooting network issuesVirtualization technologiesCustomer serviceTechnical documentationCommunication skillsTeam leadership

Required

Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems, telecommunications, data communications, network technology or a related field

Four years of technical work experience in data communication, technical support and network service operations as a network/systems technician and/or data communications analyst

Knowledge of complex Institutional systems, physical and virtual systems and other related peripherals, including printers, computer labs, conference rooms, servers, network equipment and other learning spaces and technologies

Knowledge of operational characteristics of local and wide area network systems

Knowledge of operational characteristics of a variety of communication systems and devices

Knowledge of operational characteristics of network security technologies including but not limited to Firewalls, NAC, SEIM, EDR, Vulnerability Scanners

Knowledge of advanced principles of Voice over IP or equivalent technologies

Knowledge of advanced principles of Infrastructure As A Service cloud technologies

Knowledge of operational characteristics of virtualization technologies

Knowledge of advanced principles and practices of troubleshooting technical network and computer system hardware and software problems

Knowledge of advanced principles and practices of network server design, engineering, installation and maintenance

Knowledge of personal computer hardware and software components

Knowledge of principles and practices of customer service

Knowledge of operational characteristics of various computer software packages

Knowledge of methods and techniques of developing technical documentation and training materials

Knowledge of data and network standards and applications

Knowledge of application of scripting to perform tasks and a working knowledge of commonly used scripting programming languages and application programs

Knowledge of equipment and materials currently available for new and revised data network installations

Knowledge of fundamentals of personal computer operation, specifically installation and maintenance techniques and testing data communications connections

Knowledge of use of tools and equipment required for installation and maintenance of data communication circuits and wiring

Ability to conduct surveys of existing network installations, evaluate their effectiveness and efficiency and recommend design modifications to systems or equipment, as necessary

Ability to plan, design, configure and maintain effective and efficient network systems, server resources and client workstations to meet District and College guidelines

Ability to evaluate the effectiveness and efficiency of existing network installations and recommend appropriate design modifications as necessary

Ability to analyze and complete the installation, configuration and resource allocation requirements of various applications and programming languages

Ability to assimilate and analyze data and prepare accurate and concise engineering reports and studies

Ability to analyze technical problems accurately and recommend or take an effective course of action

Ability to plan and organize large projects requiring the involvement of several departments

Ability to act as team leader on major projects making assignments, reviewing work and maintaining quality control

Ability to train staff in principles of network engineering and operating principles of equipment

Ability to make system programming changes to network equipment and systems, and program mini or microcomputers in commonly used languages and application programs

Ability to respond to and identify user network and computer related problems

Ability to work independently in the absence of supervision

Ability to communicate technical information to a wide variety of users

Ability to communicate clearly and concisely, both orally and in writing

Ability to establish and maintain effective working relationships with those contacted in the course of work