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New Orleans Ernest N. Morial Convention Center · 3 weeks ago

VMS & Physical Access Control Specialist

New Orleans, LA

Full-time

Hybrid

Mid Level

New Orleans Ernest N. Morial Convention Center is seeking a VMS & Physical Access Control Specialist to support and maintain their integrated physical security infrastructure. The role involves troubleshooting, system upgrades, vendor coordination, and ensuring operational continuity and user satisfaction through proactive system management.

EventsNon ProfitTrade Shows

Comp. & Benefits

Hiring Manager

Susan M.

Responsibilities

Administer and support for IP-based PACS, such as Access Control, CCTV, and VMS platforms, ensuring seamless operation and integration with enterprise applications

Configure and maintain role-based access permissions, including system-level access requests

Support enterprise applications and ERP systems integrations in alignment with best practices, ensuring cross-coverage and continuity across the broader application support environment

Provide technical support for IT staff to ensure continuity and backup coverage in system administration and integration tasks

Manage system backups, coordinate software releases and upgrades, and work directly with vendors to ensure timely and secure implementation

Provide application support for PAC and VMS end-users, including credentialing and video access requests within established service timelines

Troubleshoot and resolve system issues impacting access control systems, escalating to the appropriate IT staff as needed

Document actions taken to ensure issues are tracked through to closure, resolution and follow-through

Communicate proactively with users on system upgrades or changes that impact front-end functionality, ensuring awareness and minimal disruption

Collaborate with IT and Application Support, and Network Security teams to maintain system integrity, troubleshoot issues, and implement upgrades, ensuring continuity across critical applications

Coordinate with Security and People Services on physical badge issuance processes

Qualification

PACS administrationVMS platformsTechnical troubleshootingNetwork Operations Center experienceVendor-specific certificationsMicrosoft OfficeCustomer service skillsCommunication skillsProblem-solving skills

Required

Direct experience with access control (badge) provisioning and electronic key systems required

Intermediate working knowledge of physical security software and IP-based camera systems

Direct experience in Network Operations Center (NOC) environments or enterprise-level troubleshooting required

Direct experience with VMS platforms (Genetec, Avigilon, or Milestones, or related) required

Strong technical troubleshooting skills with IP cameras, servers, databases, and network-connected devices

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from management

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Must have an advanced working knowledge in Microsoft Word, PowerPoint, and Excel

Establish and maintain effective working relationships with diverse groups of people in high-pressure situations with a goal of having the client become or continue as a repeat customer

Excellent written, verbal communication and customer service skills, with ability to present information clearly to technical and non-technical audiences

Prioritize and plan work activities, use time efficiently, and perform under minimal supervision

Flexibility to work extended/irregular hours as necessary including nights, weekends and/or holidays

Strong troubleshooting and problem-solving skills; ability to gather, analyze, and resolve issues independently

Ability to manage multiple priorities in a fast-paced, event-driven environment, remaining comfortable under high stress and short SLA deadlines while maintaining attention to detail and follow-through

Demonstrated ability to learn new applications and serve as a backup administrator across systems

Preferred

Vendor-specific certifications (e.g., Genetec Certified, Lenel Certified Professional), PSP (Physical Security Professional) or equivalent credential is a plus

Experience in Visio a plus