HUB International · 1 month ago
Employee Benefits Client Advocate (Bilingual)
Woodstock, GA
Full-time
Onsite
Entry, Mid Level
2+ years expHUB International is one of the largest global insurance and employee benefits brokers. The Client Advocate works in the Benefits Support Center handling contacts while offering support, assistance, and education to a client’s employees in selecting their employee benefit options.
Financial ServicesInsuranceInsurTechRisk Management
Responsibilities
Personalized service for each contact providing client’s employees with education, guidance, and assistance with the selection of their employee benefits
Timely answer all communication and maintain updated Benefit Point Cases
Serve as a liaison between the employees and carriers to efficiently resolve client issues and proactively follow up as needed
Provide support and service for our clients, including new hires, terminations, and qualifying events
Develop a high level of skill with our client benefits administration systems to assist and identify enrollment issues, as well as assist with pre-enrollment testing
Proactively seek areas for improvement
Assist with additional Open Enrollment tasks that could involve face-to-face enrollments
Collaborate with fellow Alexander & Company employees to address common issues
Help with special projects as needed
Other duties as assigned
Qualification
Required
High School Diploma or equivalent with 2-5 years successful related experience or equivalent combination of education and experience
Must be customer service oriented and realize the importance and priority of being an Ancillary Expert
Possess excellent client relationship skills and communicate accurately and clearly both orally and in writing (must be able to type)
Can maintain a calm demeanor while multitasking
Must be problem solver/solutions oriented and results-driven
Must have experience with employee benefits options and possess appropriate insurance licensing (or obtain within 6 months from date of hire)
Experience with MS Office and working knowledge of employee benefits administration software applications
Ability to read and comprehend instructions, concise correspondence, and memos
Ability to effectively communicate accurately and clearly related business issues both orally and in writing
Must have a friendly, pleasant, and professional telephone manner
Ability to compute and write reports with appropriate recommendations
Ability to perform these operations using units of the United States of America money and weight measurement, volume, and distance with proficiency in analytical and organizational skills
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in a fast-paced environment
Ability to effectively communicate and possess analytical and organizational skills
Valid driver's license
Insurance coverage on personal vehicle at the legally required limits, or greater
Appropriate insurance licensing
Preferred
Fluency in Spanish is preferred, as this role frequently supports Spanish-speaking clients and employees
Bilingual communication skills (English and Spanish) are strongly preferred, including the ability to clearly explain benefit options and resolve concerns in both languages
Benefits
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Company
HUB International
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.5BKey Investors
Leonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
Leadership Team
Marc Cohen
Chairman of the Board and CEO
Joseph C. Hyde
Chief Financial Officer
Recent News
Calgary Herald
2026-01-11
Company data provided by crunchbase