Bruker · 10 hours ago
Product Support Engineer
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$86K/yr - $156K/yr
3+ years expBruker is one of the world’s leading analytical instrumentation companies, providing advanced solutions in research and development. The Product Support Engineer plays a key customer-facing role, responsible for delivering exceptional post-sale support and ensuring the peak performance of BNS instruments through diagnostics, training, and continuous improvement initiatives.
ChemicalLife ScienceManufacturingMedical
Responsibilities
Provide “Best in Class” post-sale support and drive continuous improvement of the BNSM customer experience
Execute to current process, procedures and controls, while identifying and recommending improvement opportunities
High level of technical understanding and system level perspective. Experience with Semi Metrology techniques including hands-on work
Work directly with customers to diagnose BNS instrument, user, and application issues including but not limited to Diagnose, research, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues, user issues, and post-sale application issues
Optimize instrument and/or accessory capability and performance to meet specification and/or customer application on both standard and non-standard samples
Create and maintain record of activity in support database
Independent ownership to execute analysis, provide recommendations, and own the execution of the service deliverables for both New Product Introduction (NPI) and through the Product Life Cycle (PLC) for a specific instrument or group of instruments and application modules. Service deliverables include but are not limited to: Design for Service DfS (diagnostics/maintainability/KPIs) recommendations and cross functional alignment in phase 1 and 2 and continue to provide rapid and effective feedback through release and until DfS targets obtained
Field Replaceable Unit (FRU) strategy and implementation: remove and replace (R&R) level for customer, field, and regional repair. Cost analysis, pricing, and service stock recommendations
Create, author, test, and publish service documentation including but not limited to: field installation and user training procedures, acceptance checklists, functional descriptions, interconnect diagrams, remove and replace procedures, troubleshooting guides, technical support bulletins, teaching and training collateral and other technical documentation needed to provide comprehensive post-sale support
Create, author, test, and optimize customer facing and internal teaching and training curriculum, develop and author training collateral (presentation, videos, webinar, technical guides), deliver training courses, lab sessions, administer both written and lab tests, and manage service engineer certification for assigned instrument or group of instruments and application modules
Analysis of support activity, identification, and solution plan recommendation for improvement opportunities
Analysis of impact, recommendation, & service implementation of Engineering Change Orders (ECOs)
Recommend definition, develop, & implement effective end of manufacturing and obsolescence support strategy
Primary technical liaison between factory and field. Provide system level escalation support for a specific instrument or group of instruments and application modules including but not limited to technical leadership, test, analysis, collaboration with engineering or other cross-functional partner, corrective actions, on-site execution, and effective communication which includes presentation material both internal to team as well as cross functionally
Empower customers and internal team to effectively use of their BNS instrument by teaching theory of operation and training of BNS instrumentation, upgrade, accessories, and application modules
Install and qualify BNS instrument, upgrade, and/or accessory
Other duties as assigned
Qualification
Required
Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college
Master's degree in scientific or engineering field from accredited university or college with 3 year relevant experience
Bachelor's degree in scientific or engineering field from accredited university or college with 5 year relevant experience
Customer focused, passionate about science and technology
Demonstrated excellent analytical capability
Theoretical understanding of physics
Working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc
Demonstrated ability to install, qualify and be a trainer and technical resource for complex electro-mechanical instrumentation and application modules
Able to test, optimize, and develop best practice for support and post-sale application activity
Demonstrated ability to author technical publications and training material
Demonstrated ability to provide clear, logical, and effective communication
Demonstrated ability to develop, communicate, implement, and execute assigned project including achieving required deliverables on time
High level of technical understanding and system level perspective
Experience with Semi Metrology techniques including hands-on work
Able to work in Government sites, cleanroom, production floor, & laboratory environments
Must have & maintain valid driver's license
Benefits
401(k) with company match
Employee stock purchase plan
Medical and dental plans
Life insurance
Short-term and long-term disability insurance
Employee assistance program
Paid time off including vacation, sick time and holidays
Company
Bruker
Bruker is a manufacturer of analytical and medical instruments covering NMR, ESR, FT-IR, X-RAY spectroscopy.
5001-10000 employees
H1B Sponsorship
Bruker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.01BKey Investors
Thomas Weisel Partners
2025-09-03Post Ipo Equity· $582M
2024-05-29Post Ipo Equity· $403.74M
2019-12-12Post Ipo Debt
Leadership Team
Frank Laukien
Chief Executive Officer
Jason Faessler
Senior Vice President Finance
Recent News
2026-01-11
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2026-01-11
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