Merchant Success Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Shoplift · 2 weeks ago

Merchant Success Manager

positionNew York, NY
timeFull-time
remoteHybrid
seniorityMid Level
money$70K/yr - $80K/yr
date3+ years exp

Shoplift is a rapidly scaling startup that provides an A/B testing platform specifically for Shopify merchants. As a Merchant Success Manager, you will guide merchants in maximizing revenue through data-driven testing and strategic insights while building strong relationships with clients.

AnalyticsArtificial Intelligence (AI)E-Commerce PlatformsRetail TechnologySaaS
Hiring Manager
Larren McBride
linkedin

Responsibilities

Relationship Management: Build and maintain multi-threaded relationships with decision-makers, operators, and influencers for each brand in your book of business
Guide Strategy and Drive Results: Develop strategic testing roadmaps with tailored, high-impact ideas, conduct audits, analyze test data and drive measurable results for each of your brands. Educate your brands on statistical significance, data trends, and implementation decisions
Turn happy customers into vocal advocates: proactively capture success stories and build a library of social proof for Sales and Marketing
Team Building & Process Improvement: Enhance CSM documentation, identify and implement process improvements, and contribute to team growth and training as Shoplift scales

Qualification

Ecommerce experienceData analysisA/B testingCRO certificationAnalytics platformsRelationship managementTechnical expertiseCommunicationProblem solvingProject management

Required

3+ years in ecommerce, CRO, or SaaS CSM roles
Data-driven mindset with ability to analyze results and make strategic recommendations
Excellent communication and ability to manage multiple accounts and projects independently
Bachelor's degree or equivalent

Preferred

Strong understanding of testing methodology with hands-on A/B testing experience
CRO certification or statistics background (statistical significance, sample sizes, hypothesis development)
Early startup experience or DTC ecommerce background
Dev or data background (Experience with HTML/CSS, JavaScript)
Experience with analytics platforms (Google Analytics, GA4, Segment)
Located in NYC metro area (Hybrid: 3 days/week in office)

Benefits

Flexible hybrid work (3 days in NYC office, 2 remote if based in NYC)
Daily lunch stipend, free Tuesday bagels & Thursday pizza, snacks
Comprehensive medical, dental, and vision coverage
Generous PTO including paid parental leave

Company

Shoplift

twittertwitter
company-logo
Shoplift is the first A/B testing platform purpose-built for Shopify stores.
dateFounded in 2022
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.shoplift.ai/

Funding

Current Stage
Early Stage
Total Funding
$2.5M
Key Investors
Loeb.nyc
2023-01-01Seed· $2.5M

Leadership Team

leader-logo
Jason Boit
Co-Founder and CPO
linkedin
Company data provided by crunchbase