Gainwell Technologies · 1 day ago
Customer Experience Account Delivery Manager (Williston, VT)
Williston, VT
Contract
Hybrid
Senior Level, Lead/Staff
$114K/yr - $163K/yr
9+ years expGainwell Technologies is a company that values contributions and promotes career development. As a Customer Experience Account Delivery Manager, you will ensure efficient service delivery, collaborate with various stakeholders, and drive operational performance while meeting contractual obligations and optimizing processes.
Health CareInformation Technology
Responsibilities
Manage the delivery of operational services for the VT account (people, processes, and technology). Directs daily work activities and priorities, driving innovation, cost efficiency, and performance optimization
Build, develop, motivate, and lead teams of leaders and individual contributors, supporting employees through ongoing execution of management activities
Establish and effectively lead weekly, monthly, and quarterly routines to achieve Client contractual SLAs and KPIs, assigned goals, objectives, and account scorecard deliverables
Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions
Identify and manage existing and emerging risks from business activities and implement mitigation strategies to improve performance
Maintain budgets and contribute to projects. Partner with other leaders to positively influence the financial impact for their respective business areas
Contribute to developing new service offerings and enhancements based on market trends and client needs
Qualification
Required
Nine (9) or more years of people management experience and healthcare account management or healthcare customer contact center leadership
Proficient with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint, etc.)
Knowledge of and experience managing diverse teams across business operational areas (Call Center, Mailroom, Third Party Liability, Provider Enrollment, etc.)
Advanced experience leading moderate cross-functional teams and initiatives; demonstrated proficiency in collaborating in matrixed organizations
Strong written and oral communication and interpersonal skills to work effectively with team members, customers, and clients
Demonstrated ability to interpret data and metrics to drive informed decisions and address complex service delivery challenges effectively
Benefits
Health (medical, dental, vision) benefits start on day 1 of employment.
Company match 401K and other benefits available within months of starting.
New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase