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CBTS · 1 month ago

Senior Manager of Technical Operations

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. They are seeking an experienced Network Team Manager to lead a professional services network engineering team, focusing on transforming the team's approach to be more consultative and growth-oriented while ensuring high-quality service delivery and customer satisfaction.

Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Lead and mentor a team of network engineers, fostering a culture of accountability, collaboration, and continuous improvement. Inspire and develop team members through coaching, training, and clear performance goals

Oversee end-to-end delivery of network projects and services, ensuring they meet high quality standards and client requirements. Must be willing to roll up your sleeves and contribute billable time as applicable. Continuously improve delivery methodologies, tools, and processes to increase efficiency and client satisfaction. Establish documentation standards and best practices for consistent service quality

Implement and track key performance indicators (KPIs) for the team’s work. Ensure projects are delivered on-time and within budget, with rigorous quality checks. Monitor customer feedback and satisfaction to identify areas for improvement in delivery quality

Champion a consultative approach in all client interactions – guide the team to act as trusted advisors rather than only technical implementers. Engage directly with key clients when needed to understand their needs, tailor solutions, and ensure high customer satisfaction. Address escalations and ensure successful issue resolution, reinforcing client confidence

Work closely with sales, pre-sales, and account management teams to grow the business. Assist in scoping engagements, crafting Statements of Work (SOWs), and positioning our network services to clients. Identify new service opportunities and contribute to go-to-market strategies. Regularly interface with sales on pipeline development and align team capacity with upcoming projects

Stay abreast of emerging network technologies and industry trends (e.g. SD-WAN, network security solutions, cloud networking) to drive innovation in service offerings. Leverage technical expertise to guide the team in designing modern solutions. Develop reusable frameworks, case studies, and best practices that enhance our delivery capability and market reputation

Oversee resource allocation and team capacity planning to balance workload and optimize utilization. Standardize operational processes (change management, issue escalation, knowledge management) to improve consistency and reliability of service delivery. Ensure the team adheres to company and industry best practices (e.g. security compliance, documentation)

Qualification

Network InfrastructureProcess ImprovementClient EngagementLeadership SkillsTechnical ProficiencyBusiness AcumenProject ManagementTeam DevelopmentChange ManagementConsulting ExperiencePre-Sales CollaborationCommunication Skills

Required

Bachelor's degree in Computer Science, Information Technology, or equivalent experience

Solid foundation in networking concepts (LAN/WAN, TCP/IP, routing protocols) and system engineering

8+ years of experience in networking/infrastructure roles, including at least 3–5 years in a leadership or management position

Proven track record of leading technical teams and delivering complex network solutions in a professional services or consulting environment

Deep knowledge of enterprise network infrastructure and security

Familiarity with network design, troubleshooting, and multi-vendor environments is essential

Demonstrated ability to lead and develop high-performing teams

Excellent communication and interpersonal skills for cross-functional coordination and client interactions

Strong project management skills to prioritize tasks, manage budgets, and meet deadlines

Experience in process optimization and establishing best practices for service delivery

Comfortable implementing frameworks or methodologies (e.g. ITIL for service management or Agile practices) to improve operations

Customer-oriented attitude with experience in client-facing roles

Ability to translate business needs into technical solutions and articulate the value proposition of services to clients

Understanding of professional services business metrics and operations

Ability to collaborate with sales teams, contribute to business development, and drive growth of service revenue

Experience supporting sales by shaping proposals or SOWs is a strong plus

Preferred

Relevant networking and management certifications are highly valued

Extensive experience in a consulting firm or professional services division, especially in a client-facing network solutions capacity

Experience working with sales engineers or account executives in shaping solutions or responding to RFPs

Proven experience in transforming or scaling a technical team or practice

Strong presentation and communication skills, with experience speaking to executive stakeholders or at industry events

Company

CBTS

Glassdoor4.0

CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.

Founded in 1994

Cincinnati, Ohio, USA

1001-5000 employees

https://www.cbts.com

H1B Sponsorship

CBTS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)