Clayton · 2 weeks ago
Desktop Support Technician II
Maryville, TN
Full-time
Onsite
Entry Level
1+ years expClayton is a Berkshire Hathaway Company committed to opening doors to a better life and Building Happyness® through homeownership. The Desktop Support Technician II will provide technical support for hardware and software issues, assist with A/V setups for events, and ensure all meeting room technology is operational.
Real Estate
Responsibilities
Serve as an escalation point for the install, configuration, and troubleshooting of hardware and software as well as network connectivity issues
Assist the Events Department with the client’s A/V pre-con questions, to meeting the client for set-up before each event, and provide clear instructions on how to operate the equipment
Ensure all meeting room equipment and technology is operational and updated while scheduling any required maintenance with approved vendors
Run presentations, music, videos, and lighting for senior managers as requested
Tape down and dress all loose wires and cables so that it can be checked against the Banquet Event Order
Identify acoustical problems and schedule maintenance with approved vendors
Create logos or presentations as needed
Manage any equipment rentals as needed
Continually work toward enhancing and improving technical skills to improve knowledge in audio, video, data, staging, hardware and software, and networking
Qualification
Required
This individual will embody the 'Humble, Hungry, Smart' behaviors
Have a customer service mindset while solving problems independently or collaboratively
Have experience troubleshooting end user devices in a Windows environment
Have a basic understanding of network protocols
Be able to lift up to 50lbs and (occasionally) work nights or weekends
Strong Technical aptitude: knows how to set up & troubleshoot projectors, screens, microphones, Zoom meetings, etc
Strong interpersonal skills
Strong working knowledge of computer hardware and software
Team-oriented while being customer driven
Focus on guest service and satisfaction
Excellent organizational skills and attention to detail
Create and maintain a positive working relationship with all departments, front and back of house
Excellent communication skills
Preferred
Have 1 year or more of experience managing Windows OS devices
Experience supporting mobile devices
Experience working in an ITSM platform
Experience working with Active Directory/SCCM
Preferred experience using Opera Cloud; similar PMS software
Benefits
Competitive benefits including 401(k) with 100% company match of the first 4%; medical, dental and vision plans; paid time off days and holidays.
Quarterly bonus program.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Onsite fitness facility with full gym, workout classes, volleyball and basketball, ping-pong, and disc golf course.
Paid Time Off for Volunteer work.
Company
Clayton
Founded in 1956, Clayton is committed to opening doors to a better life through homeownership.
10001+ employees
H1B Sponsorship
Clayton has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (5)
2022 (1)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2003-08-07Acquired
Leadership Team
Colt Davis
Chief Operating Officer, Home Building Group
Brooke Henry
Executive Assistant To Chief Information Officer
Recent News
2025-12-19
Morningstar.com
2025-09-24
Company data provided by crunchbase