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SpotHero · 1 day ago

Sr. Venue Parking Operations Manager

Seattle, WA

Full-time

Hybrid

Mid, Senior Level

$82K/yr - $102K/yr

5+ years exp

SpotHero is a rapidly growing company focused on transforming the parking industry through technology. The Sr. Venue Parking Operations Manager will act as a liaison between the venue partnerships team and the revenue team, optimizing parking operations and maximizing revenue for venues using the SpotHero platform.

ConsumerDeveloper APIsMarketplaceMobile AppsParkingTransportation

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Understand the parking footprint at a venue, both onsite and offsite, with a view to refining the pitch for how SpotHero can streamline operations and maximize revenue for the venue

Build relationships with parking operators at the venue and further their understanding of SpotHero’s unique value proposition

Serve on the venue partnerships deal team and align to Business Development goals & KPIs, including new closes, renewals and revenue growth of mid-term deals

Onboard and train new venue operators. Empower them to manage their day-to-day requests via SpotHero’s various account management tools

Nurture long-term industry relationships and build trust with venue parking operators. Ensure they get the most value from the SpotHero platform

Collaborate with Field Operations to ensure that operations are constantly running as smoothly as possible at the venue as it relates to SpotHero

Establish regular communication cadences with venue parking operators, including informal check-ins and formal business reviews. Typically hosted quarterly or based on account analysis and operator needs

Host or travel to client meetings, events, and social gatherings

Attend industry-related conferences and tradeshows, if applicable

Represent SpotHero and build brand awareness

Stay current on industry trends

Identify and research prospective leads to approach during the event

Build and strengthen relationships with clients through attending social events

Qualification

Parking Operations ExpertiseDigital Parking FluencyCross-Functional CollaborationCRM ExperienceBI/Reporting ExperiencePartner-Centric SkillsProgram DevelopmentStrategic AlignmentIndustry AwarenessClear Communication

Required

5+ years of experience in parking operations, with a strong understanding of workflows and day-to-day operator needs. Venue specific experience a bonus

Exposure to digital parking or mobility platforms, with an applied understanding of how online channels drive operational efficiency and drive revenue

Comfort adapting in a fast-paced, dynamic environment with shifting priorities

Bachelor's Degree or equivalent experience