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BNY · 7 hours ago

US Support Analyst, BNY Investments

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

3+ years exp

BNY is a leading global financial services company, and they are seeking a US Support Analyst to join their BNY Investments team. The role involves providing first-line technical support for the Aladdin platform and collaborating with internal stakeholders and BlackRock to enhance user experience and platform functionality.

Financial Services

Responsibilities

Provide first-line technical support to all business teams: Serve as the primary point of contact for technical assistance, promptly addressing and resolving issues encountered by users across all business units. Ensure that any technical difficulties impacting workflow are efficiently managed, maintaining a high standard of service and user satisfaction

Collaborate with business units to assess and fulfill technology requirements: Work in close partnership with various departments to thoroughly understand their operational needs and technology requirements. Proactively identify opportunities to enhance user experience by ensuring access to the necessary tools and platform functionalities required for optimal job performance

Partner with BlackRock to triage and resolve Aladdin platform issues: Engage directly with BlackRock’s support teams to efficiently triage and resolve any technical or functional issues related to the Aladdin platform, ensuring minimal disruption to business operations and the continuous availability of platform features for all users

Facilitate ongoing training for staff: Deliver comprehensive training sessions and support to existing staff members as necessary, ensuring they remain proficient in the use of the Aladdin platform and related technologies. Adapt training content to address evolving business needs and technology updates

Lead and participate in special projects: Undertake specific projects as assigned by the Global Head of Aladdin Solutions, contributing subject matter expertise and ensuring successful delivery in alignment with strategic business objectives

Maintain strong relationships with BlackRock Aladdin Client Engagement team: Work closely with BlackRock’s Client Engagement team to foster a collaborative and effective working relationship. Act as a liaison to facilitate communication and ensure that business needs and feedback are consistently conveyed and addressed

Develop and maintain comprehensive knowledge of the Aladdin platform: Collaborate with Senior Aladdin Support Analysts to acquire and sustain a thorough understanding of the Aladdin platform’s capabilities, updates, and best practices. Share knowledge within the team to enhance overall support effectiveness

Qualification

Aladdin platform supportOrder Management SystemsInvestment management experienceCFA Program certificationFIX protocol familiarityPortfolio construction knowledgeTechnical support skillsTraining facilitationCollaboration skillsCommunication skills

Required

Bachelor's degree in Finance, Economics, Business, Mathematics, Engineering, Computer Science, or a related field; or equivalent practical experience in buy-side investment operations/OMS support

5+ years of directly relevant experience (buy-side support, OMS/front-to-back trade lifecycle, equity and fixed income) may substitute for a degree

3-4 years in investment management or buy-side operations with hands-on exposure to portfolio construction, order management workflows, pre/post-trade compliance, and the end-to-end trade lifecycle (order creation, routing, execution, and settlement)

Working knowledge of Order Management Systems and front-to-back production support (e.g., Aladdin, Charles River, Bloomberg AIM), including triage of user issues, data integrity checks, workflow monitoring, and stakeholder communication

Proven experience across Equity and Fixed Income markets in both passive and active fund management, with familiarity in benchmark/cash management, allocations, and execution venues; comfortable partnering with portfolio managers, traders, compliance, and operations teams