IBTS - Institute for Building Technology and Safety · 3 weeks ago
Helpdesk/Desktop Support Specialist
St George, GA
Full-time
Onsite
Senior Level
5+ years expIBTS is a non-profit organization committed to providing quality services in building code compliance and community development. They are seeking a Helpdesk/Desktop Support Specialist to provide onsite IT support, troubleshoot technical issues, and ensure the smooth operation of office systems.
ConsultingEnergyFacility ManagementGovernmentManagement ConsultingNon ProfitSustainability
Responsibilities
Provide timely and professional support for computers, printers, mobile devices, and other IT equipment
Troubleshoot and resolve hardware, software, and connectivity issues
Assist with Office 365, email, and common business applications
Handle user account management, password resets, and access permissions
Set up new workstations and peripherals for employees
Maintain documentation of IT activities, support requests, and equipment inventory
Logs incident/trouble calls and e-mails into a ticketing system
Sets up user accounts within established security systems
Creates/maintains client access/permission groups using Active Directory
Resets passwords
Ensures all work is complete and satisfactory
Provides quality support for Microsoft products
Provides support for printing, faxing, and 365 phone system including some IP based phones
Performs troubleshooting of common system errors
Assists with setting up conference calls and video teleconferencing
Assists with end-user training
Windows profile setup and manipulation
Escalates tickets to Systems Engineering Team if required
Tracks current break/fix solutions for supported systems
Creates and update KB articles
Effectively managed ticket queue, regularly setting priorities throughout their work shift
Act as the first point of contact for user issues related to data access (Power BI dashboards, Data Lakehouse reports)
Troubleshoot connectivity or permission errors in Azure environments
Escalate unresolved data-related issues to the Data Engineer team with detailed logs and user impact analysis
Other duties as assigned
Qualification
Required
A minimum of 5 years of relevant experience is required in each of the following:
Mandatory - Desktop support experience with Microsoft products and operating systems
Mandatory – Desktop support experience with desktop hardware platforms, Microsoft windows file and print, Windows desktop automation tools, workstation security, MS Active Directory
Mandatory - Microsoft 365 administration, troubleshooting and maintenance
Mandatory – Basic understanding of networking including IPv4 basic setup
A minimum of 5 years of proven experience in a help desk support or technical support role, demonstrating a strong understanding of desktop, laptop, and mobile device hardware/software, operating systems, and network connectivity
Proficiency in diagnosing and resolving technical issues related to Windows platforms, Microsoft Office suite, email clients, and common business applications
Familiarity with troubleshooting network connectivity, printers, and peripheral devices
Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical individuals in a clear and concise manner
Strong problem-solving and analytical skills, with the ability to prioritize tasks, manage multiple assignments simultaneously, and work effectively under pressure
Customer-focused mindset with a dedication to providing exceptional service, maintaining professionalism, and managing customer expectations
Adept at working independently as well as collaboratively in a team-oriented environment
Preferred
System administration experience with Windows Servers, MS 365 Exchange
Functional understanding of Virtual hosting technologies (VMWare, Citrix, HyperV), MS SharePoint, VoIP technologies
Exposure to Azure Active Directory and cloud-based environments
Understanding of basic cyber security practices (password policies, MFA, endpoint security)
Bachelor's degree in computer science, information technology, or a related field is preferred
Relevant certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or ITIL Foundation are advantageous
Benefits
Outstanding benefits
Growth opportunities
Company
IBTS - Institute for Building Technology and Safety
Building resilient communities by reducing risk, enhancing public safety and improving quality of life.
201-500 employees
H1B Sponsorship
IBTS - Institute for Building Technology and Safety has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.55MKey Investors
USDA Rural DevelopmentKresge Foundation
2024-09-24Grant· $0.25M
2020-03-16Grant· $0.3M
Leadership Team
Shyam Choudhary
President
Recent News
News is my Business
2025-06-21
News is My Business
2024-11-13
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