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Nextworld® · 2 hours ago

Customer Success Manager

Overland Park, KS

Full-time

Hybrid

Mid Level

$70K/yr - $78K/yr

3+ years exp

Nextworld® is a company that builds a no-code enterprise application platform. They are seeking a Customer Success Manager to serve as a trusted partner to customers, ensuring they receive maximum value from the software solutions and fostering long-term relationships to drive satisfaction, retention, and growth.

Developer PlatformEnterprise SoftwareInformation TechnologySoftware

Responsibilities

Work alongside the Account Executive as a primary point of contact for your accounts, fostering trust and credibility with stakeholders at all levels

Assist customers in engaging the right resource for troubleshooting issues, beginning new projects, invoicing questions, and product inquiries

Identify and encourage satisfied customers to become advocates by providing testimonials, references, or case studies

Regular communication with customers on upcoming events, webinars, and any sales expansion initiatives

Monitor account health, usage trends, and satisfaction levels to proactively address risks

Promptly respond to customer inquiries and direct to the appropriate internal resources

Cadence calls with customers with a high volume of support tickets to ensure internal stakeholders have visibility and issues are resolved in a timely manner

Partner with Support, Product, and Sales teams to quickly resolve customer challenges

Work with the Solution Engineering team to provide scopes for billable services engagements

Share customer feedback and insights to help improve offerings and influence the product roadmap

Lead resource in ensuring accurate customer data is maintained in the CRM

Monitoring open invoices to ensure customers receive renewal quotes on time and open invoices are addressed

Qualification

Customer Success ManagementAccount ManagementSaaS ExperienceCustomer Lifecycle ManagementCross-functional CollaborationRelationship ManagementTechnical TranslationProblem SolvingCommunication Skills

Required

Bachelor's degree in Business, Communications, Information Systems, or a related field

Equivalent professional experience may be considered in place of a formal degree

3+ years in Customer Success, Account Management, or another client-facing role within a SaaS or software company

Proven track record of managing customer relationships and driving retention and growth

Experience with solution adoption and customer lifecycle management

Background in enterprise SaaS, B2B software, or subscription-based business models

Experience working cross-functionally with Sales, Support and Product teams

Ability to translate technical product features into business value for customers

Benefits

Eligible for discretionary bonus program

Participation in Nextworld’s Flexible Vacation Time (FVT) program

Hybrid work schedule

Eligible for discretionary employee equity program

Competitive benefits plan for Medical, Dental & Vision

401(k) Plan with employer match

Health Savings Account

Life Insurance

$50 monthly food credits for onsite market

Company

Nextworld®

Nextworld offers a modern Enterprise Applications Platform that delivers the agility, speed, and intelligence required for businesses to thrive in the digital era.

Founded in 2016

Greenwood Village, Colorado, USA

201-500 employees