Ilitch Companies · 4 weeks ago
Guest Services - Comerica Park
Detroit, MI
Full-time
Onsite
New Grad, Entry LevelIlitch Companies, through the Detroit Tigers, is seeking Guest Service Staff for Comerica Park. The role involves delivering premium service to fans, addressing their needs, and ensuring a positive experience during events.
Food and BeverageHospitalityTravel
Responsibilities
Communicates clearly and politely to guests’ information regarding parking, transportation, ballpark services and concessions
Proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas. Never avoiding a guest or leaving a question unanswered
Assist Guests in finding solutions that best meet their needs while leveraging all available resources
Responds to and resolve Guests’ questions, concerns, complaints or suggestions in a professional and polite manner. Recognize and respond effectively in emergency situations
Seeks out opportunities to talk with guests & offer them assistance if needed to maintain and enhance existing business
Monitoring private access points and hospitality entrances
Working in and near premium Club spaces, providing a high level of service to guests
Monitor assigned area for cleanliness and safety, addressing concerns with supervisor/management. Assisting with keeping the ballpark clean
Assisting with wheelchair escorts throughout the park
Make it a point to engage with guests and find moments to elevate their experience
Qualification
Required
Strong interpersonal skills and provide excellent customer service
Must be willing to learn about ballpark policies, procedures to effectively communicate with guests, colleagues and management
Strong communication skills to proactively engage with Guests, colleagues and management
Strong observational skills to proactively identify Guest needs and ensure that guests are having a memorable experience. Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations. (Staff will be trained in these areas)
Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions
Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience
Must be able to transport guests in a wheelchair throughout the ballpark
Must be able to stand for long periods of time and be exposed to different types of weather (sometimes extreme weather including but not limited to extreme heat or extreme cold). Must be able to work long hours, days, nights, weekends and holidays
Must be able to report to work 2 - 2 ½ hours prior to game time. Guest Service colleagues work on average, 5 – 7 hours per event. Hours are dependent on the length of the baseball game, weather delays, extra innings, etc
Be available to work events beyond baseball, including but not limited to: concerts, private hospitality events, high school baseball games, charity walks. These events take place throughout the year including the baseball off season
Demonstrated success working as a member of a team
Ability to receive feedback and take action when appropriate
Must maintain a professional appearance
Consistently treats all Guests and colleagues with respect and contributes to a positive work environment
Must have reliable transportation
Candidates must be 18 years of age
Background checks will be performed on all candidates offered a position
Must be able to work long hours, weekday days, nights, weekends and holidays
Must be able to work at least 35 games, 50% of holidays, and all concerts per season
Preferred
Guest Service experience preferred and ability to demonstrate strong Guest-focused engagement throughout the ballpark
Company
Ilitch Companies
The Ilitch Companies' family of businesses represent leading brands in the food, sports and entertainment industries, including Little Caesars, Blue Line Distribution, the Detroit Red Wings, Olympia Entertainment, the Detroit Tigers, Olympia Development, Little Caesars Pizza Kit Fundraising Program, Champion Foods, MotorCity Casino Hotel, Ocean Casino Resort, and Tenda.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Scott Fisher
Chief Financial Officer
Patrick Rubens
Compensation Business Partner
Recent News
Crain's Detroit Business
2024-05-21
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