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GiveDirectly · 7 hours ago

Technical Program Manager, Emergency Cash

United States

Full-time

Remote

Senior Level

$99K/yr - $99K/yr

5+ years exp

GiveDirectly is a non-profit organization aiming to reshape international giving by providing cash grants directly to the world's poorest. The Technical Program Manager for Emergency Cash will manage the technology used for emergency cash assistance, ensuring systems are reliable and ready for rapid deployment while collaborating with various teams to meet programmatic objectives.

CharityFinancial ServicesMobile PaymentsNon ProfitPaymentsService Industry

Comp. & Benefits

No H1B

Responsibilities

Lead Technical Program Delivery for Emergency Responses

Embed (remotely or on-site) with the emergency response team during activations to manage end-to-end technical program delivery - leading scoping, requirements gathering, system configuration and implementation, QA and testing, troubleshooting, and closeout

Collaborate with Product, Research, Engineering, Data, Payments, and Operations teams to ensure systems are aligned with programmatic objectives and work seamlessly in field conditions

Ensure all systems comply with GD’s standards for data protection, privacy, and financial controls

Manage technical training and onboarding for surge staff, collaborators, and local partners

Strengthen Rapid Response Technical Readiness

Maintain and improve technical documentation, deployment guides, and incident-response protocols to ensure consistency and speed in future responses

Partner with Product and Engineering to develop product roadmaps and requirements, and prioritize and implement improvements that enhance emergency response scalability and reliability

Track and report on technical readiness metrics (e.g. uptime, deployment speed, integration failures, data quality, testing coverage)

Lead and document technical design and implementation retrospectives, lessons learned and root cause analyses after each response to drive continuous improvement and contribute to product development strategies

Support technical assessments, evaluations, testing and adoption of new products and solutions that strengthen emergency response technical capabilities

Drive Safety, Risk Management, and Systems Resilience

Support risk assessments for systems and data flows in high-risk operating environments

Identify and mitigate technical risks - including connectivity, data loss, device theft, fraud, system misuse - before and during activations

Contribute to incident reviews to improve our safety and resilience protocols

Qualification

Technical program managementData collection systemsRisk managementPythonStakeholder managementFostering inclusivityEmotional intelligenceProblem solvingProject managementCommunication skillsAttention to detail

Required

5+ years of professional experience; we welcome a wide range of relevant backgrounds (e.g. technical program management, product management, data analytics, software engineering, international development, emergency response, or management consulting)

Experience managing timelines, operational risk, stakeholders, and complex deliverables across multiple workstreams

Proven ability to operate in fast-paced and ambiguous settings, exercising sound judgment to balance speed, risk, and quality

Experience owning technical decisions when no predefined playbook exists, including evaluating novel technologies, system designs, and risks

Working proficiency with a programming or statistical language (e.g. Python, R, Matlab, Java, Apex)

High attention to detail and strong instincts for analysis and validating data and code creatively and rigorously

Structured approach to problem-solving and a drive to uncover and fix root causes rather than surface-level issues

Ability to clearly communicate technical concepts to both technical and non-technical stakeholders across varied cultural, national, and social backgrounds

Fluency in English

Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity