Hartford HealthCare · 19 hours ago
Director of Digital Services
Farmington, CT
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expHartford HealthCare is Connecticut’s most comprehensive healthcare network, and they are seeking a Director of Digital Services. This role is responsible for overseeing digital health solutions, enhancing patient experience, and optimizing operations through the implementation of digital health technologies.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Oversees all aspects of HHC’s Digital Health solutions, including Epic (MyChart, Hello World, Welcome, Cadence, etc.), and related 3rd party applications
Serves as an advisor to the organization on digital health application strategy and delivery, and is a representative of the entire ITS department
Partners with operational leaders in Marketing, Strategy, Hartford HealthCare Medical Group (HHCMG), Integrated Care Partners (ICP), Revenue Cycle, Patient Experience, Provider Relationship Management to ensure that application development and deployment is performed in an efficient, cost effective and technically sound manner while meeting the needs and goals of the organization
Leads strategic projects, working closely with operational leadership on deployment of new technologies, Epic optimization, geographic expansion, and new service offerings
Operates as a thought leader for the health care system on Digital Health technologies and Human-Centered Design, and the use of technology to best meet the needs of users and achieve enterprise goals
Serves as a key resource on HHC’s digital road map, deploying and supporting patient-facing solutions in Epic and other solutions, in collaboration with the applications team and other teams in ITS
Establishes policies, procedures and standards to measure and monitor the success of applications and production processes; continually strives to improve existing policies in order to provide top-tier service excellence to operational partners; identifies improvement opportunities, and develop action plans when appropriate
Serves as escalation point for all project and operational issues. Maintains HHC’s high standard for exceptional customer service & communication to all staff while providing resolutions and informs customers of work progress, ensuring timeliness and accuracy
Creates an environment that empowers staff to continuously develop performance improvement processes using Lean tools. Solicits input in daily operations and projects to improve all end-user functions (Consumer, Patient and Family + Providers, Clinicians, HHC Employees)
Qualification
Required
Bachelor's degree in Information Systems, HealthCare Management, Business Administration, Digital Marketing or related field is required
Two plus years of leadership experience
Three plus years of healthcare IT management experience in a digital health or transformation related role
Prior experience implementing and supporting Epic Patient Facing solutions
Proven track record of successfully delivering projects on-time and on-budget
Highly effective analytical, organizational and problem-solving skills
Strong communications skills required - both written and verbal
Expert at developing / facilitating the use of journey mapping, user experience models, personas, and translating these to operational workflow and business / technical requirements to assure optimum results
Ability to manage large and diverse work groups to assure cohesive interactions to maximize achievement at meeting department and organizational goals
Preferred
PMP, Design Thinking Certification (IDEO, MIT, etc.) is strongly desired
Epic Certification is preferred
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer, Hartford HealthCare
Bimal Patel
Executive Vice President/ Chief Operating Officer
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase