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IFF · 2 weeks ago

Sales Support Representative

Madison, WI

Full-time

Hybrid

Entry Level

2+ years exp

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, delivering sustainable innovations that elevate everyday products. The Sales Support Representative will coordinate document requests, handle customer inquiries, and ensure timely communication with internal teams and customers to support seamless information flow.

Manufacturing

H1B Sponsor Likely

Responsibilities

Coordinate and manage the collection of both standardized and customized document requests from internal and external stakeholders

Independently handle customer and Sales Account Manager inquiries for product information and documentation, including Product Descriptions, MSDS, Kosher Certificates, and Questionnaires

Ensure accurate and timely communication with internal teams and external customers to support seamless information flow

Complete and report work results promptly and accurately, maintaining high standards of quality and reliability

Collaborate closely with Account Managers and customers to meet deadlines and deliver requested materials efficiently

Serve as a backup for other Sales Support Representatives, ensuring continuity of service during absences

Foster strong relationships and maintain positive interdepartmental communication, contributing to a collaborative work environment

Manage requests via SFDC and third-party platforms such as TraceGains, ensuring proper documentation and tracking

Maintain a resilient, proactive mindset, including arranging customer sample shipments and driving actions to meet expectations

Assist with sales reporting and pricing administration

Qualification

Salesforce.comExcelPowerPointFood industry experienceProactive mindsetCustomer centric mindsetCommunication skillsInterpersonal skillsOrganizational skills

Required

High-School Diploma or equivalent at a minimum

Minimum of 2 years of experience in the food industry

Proficiency in PowerPoint and Excel

Self-motivated individual with a customer centric mindset

Proficient in MS Word, Excel, PowerPoint and Salesforce.com

Excellent communication, interpersonal and organizational skills

High energy, proactive mindset, and results orientation

Preferred

Bachelor's Degree in Business, or Food Science preferred

Up-to-date knowledge of the IFF product line portfolio preferred

Benefits

Medical

Dental

Vision

401k

Vacation

Holidays

Paid parental leave (maternity and paternity)

Annual bonus plan

Company

IFF

Glassdoor3.7

At IFF, we make joy through science, creativity and heart.

Founded in 1833

New York, New York, USA

10001+ employees

http://iff.com

H1B Sponsorship

IFF has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (29)

2024 (23)

2023 (8)

2022 (4)

2021 (26)

2020 (7)