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CSAT Solutions LP · 3 weeks ago

Call Center- Technical Service Rep

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

CSAT Solutions LP is a company that values outstanding people and is currently seeking qualified candidates for the role of Technical Service Representative. This position involves working in a call center environment to resolve technical issues for customers, while ensuring quality standards are met in the process.

ComputerElectronicsTechnical Support

Responsibilities

Works with customers and internal management team to resolve daily technical issues

Verifies accuracy of information in shop floor system, indicating issue(s) with unit

Receives and stores units which have been put on hold

Takes pictures of units and uploads through customer website

Reads and responds to emails from customer, client and internal personnel

Communicates by phone and email to customer for resolution of holds

Obtains customer’s resolution and communicates desired actions with repair line

Interacts daily with operations and materials groups

Communicates with company management and customer contacts through written communication (email and messaging)

Responsible for meeting ISO 9001 and/or other quality system requirements in their department

May assist in verifying and receiving approval for charges to customers

May work with customer/business partner to locate units and inform them of repair status

May assist with customer escalations and works to resolve issues to complete repair process

May perform other duties as assigned

Qualification

Customer service skillsElectronics repair experienceBasic Excel knowledgeProficient EnglishFollow proceduresContinuous improvement methodsTime-management skillsTeamwork