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PTC · 3 weeks ago

Principal OCM and Adoption Lead

Boston, MA, USA

Full-time

Onsite

Lead/Staff

$91K/yr - $143K/yr

10+ years exp

PTC is a leading company transforming the intersection of physical and digital worlds. The Principal OCM Lead is responsible for driving Organization Change Management and software adoption services globally, focusing on PTC’s PLM, CAD, and ALM solutions while mentoring teams and establishing best practices for customer success.

Computer Software

Culture & Values

No H1B

U.S. Citizen Only

Responsibilities

Deliver OCM and adoption services for US customers, applying proven organization change management strategies to enhance PLM, CAD, and ALM adoption and value realization

Develop and refine multi-domain adoption best practices to drive measurable value and ensure consistency across customer engagements

Mentor and coach cross-functional teams to foster knowledge-sharing and continuous improvement across PLM, CAD, and ALM

Design and manage adoption reporting metrics (e.g., user engagement, system usage, and value attainment) for PLM, CAD, and ALM solutions

Partner with senior leaders to provide regular updates on adoption efforts and ensure alignment with multi-domain business objectives

Collaborate with customers’ executive leadership, managers, and end users to facilitate a seamless adoption experience and successful implementations

Lead OCM efforts in global system implementations, guiding customers from adoption readiness through value realization and ongoing success

Promote adoption by raising awareness, building desire, influencing knowledge, providing ability, and reinforcing change through proven OCM methodologies

Work with marketing teams to create adoption-driven collateral and develop customer success stories

Partner with PTC Technical Enablement for leveraging out of the box PTC training curricula, content and certifications

Partner with sales teams to position adoption-related services and equip them to drive adoption-focused sales motions effectively

Qualification

PLM systemsCAD systemsALM systemsOCM methodologiesLeadership skillsMentoring skillsCommunication skillsPresentation skillsProsci certificationAgile/SAFe fluencyChange management

Required

10+ years of experience implementing global systems for large organizations, with strong proficiency in PLM, CAD, and ALM systems

Extensive experience applying OCM methodologies to drive adoption and value realization across multiple domains

Strong leadership and mentoring skills, with a focus on coaching cross-functional teams in global initiatives

Proven ability to engage senior leaders and influence strategic decisions

Excellent communication and presentation skills

US Citizenship required

Preferred

Experience designing and managing adoption reporting systems across PLM, CAD, and ALM

Certifications Prosci strongly preferred; Prosci/ADKAR, Kotter, Lewin; practical fluency in Agile/SAFe environments and product-led change

Benefits

Medical, dental and vision insurance

Paid time off and sick leave policies

Tuition reimbursement

401(k) contributions and employer match

Flexible spending accounts

Life insurance

Disability coverage

Generous commuter subsidy

Company

PTC

Glassdoor4.2

PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity.

Founded in 1985

Boston, Massachusetts, US

5001-10000 employees