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Kaseware · 5 days ago

U.S. Federal Senior Account Manager

United States

Full-time

Hybrid

Senior Level

$135K/yr - $140K/yr

6+ years exp

Kaseware is a rapidly growing start-up located in the Denver metro area that builds state-of-the-art software for law enforcement and corporate security customers. The U.S. Federal Senior Account Manager plays a pivotal role in managing key Federal accounts, focusing on renewals, upsells, and account expansion while ensuring customer satisfaction and adoption of Kaseware's platform.

Information ServicesInformation TechnologySaaSSharing EconomySoftware

No H1B

Security Clearance Required

Responsibilities

Manage a defined portfolio of Federal accounts, ensuring renewals, satisfaction, and sustained adoption

Own and exceed assigned quota focused on retention, upsell, and expansion opportunities within existing accounts

Become proficient in demonstrating the Kaseware platform

Develop multi-year account plans aligned with account objectives, procurement timelines, and Kaseware's growth strategy

Conduct Quarterly Business Reviews (QBRs) and executive meetings to communicate results, adoption metrics, and roadmap alignment

Report directly to the U.S. Government Practice Lead, maintaining alignment on account priorities, delivery schedules, and issue resolution

Identify opportunities for account expansion through deeper platform utilization, and user adoption initiatives

Partner with Customer Operations, Product, and Delivery teams to ensure timely renewals, successful deployments, and measurable outcomes

Act as a trusted advisor to agency executives and technical leads, aligning Kaseware's capabilities with mission objectives and operational needs

Support cross-agency collaboration and advocacy, building regional reference network to drive account success stories and future growth

Maintain accurate sales forecasts and account health metrics in Salesforce, including renewal status, upsell pipeline, and account risk indicators

Travel requirements: Up to 50% travel

Qualification

Account ManagementFederal ProcurementSaaS ExperienceCommunication SkillsPresentation SkillsCross-Functional CollaborationPublic Safety ExperienceEnglishOrganizational Skills

Required

Bachelor's Degree (Required)

6-10 years of experience in Account or Program Management, or Client Services, preferably within Federal, public safety, justice, or government technology environments

Proven track record of exceeding retention and upsell targets in enterprise or public-sector SaaS accounts

Strong understanding of Federal or Government procurement

Excellent communication and presentation skills with the ability to engage executive and technical stakeholders alike

Highly organized and capable of managing multiple complex accounts simultaneously

Experience working cross-functionally across Product, Support, and Program Delivery organizations

Ability to achieve a Secret Clearance

Languages: English

Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI)